Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels, resorts and residences. During the last two decades, the Group has grown its business from its original flagship properties in Asia – the acclaimed Mandarin Oriental, Hong Kong and Mandarin Oriental, Bangkok – to successfully operate in major business centres and key leisure destinations around the world.  Mandarin Oriental now operates, or has under development, 44 hotels representing almost 11,000 rooms in 28 countries, with 18 hotels in Asia, 13 in The Americas and 13 in Europe, Middle East and North Africa.  In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.    

Growth Strategy

The Group’s strategy remains focused on positioning Mandarin Oriental as one of the world’s leading luxury hotel brands. The growth strategy of the Group is to successfully operate 10,000 rooms in major business centres and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans.  

Listed below are details on the Group’s brand-defining services.

Creative Design

From a design perspective, the Group’s hotels provide 21st century luxury with oriental charm and reflect the best of the place where they are located. Each hotel has its own individual charm with oriental touches that are particularly reflective of Mandarin Oriental’s heritage. We work with some of the most respected architects and designers in the world, and are proud that no two projects are the same. Whether in London, Prague, New York or Hong Kong, we want guests to feel that they are truly a part of the city they are visiting, and that our hotels are also admired for their creative design and are embraced by the local community.

Holistic Spas

The multi-award winning Spas at Mandarin Oriental are havens for contemplation and discovery. Guided by our oriental heritage but influenced by local cultural diversity, the Group has created distinctive concepts with a unique sense of place in every location, with highly sophisticated spa offerings under development at all of the new hotels in the Group’s upcoming portfolio. In recognition of the Group’s expertise in this area, The Forbes ‘Five Star Spa’ award was granted to a record eight hotels in 2011, more than any other hotel group in the world.

Each Spa at Mandarin Oriental is designed to offer a complete holistic experience that goes well beyond simply delivering massages to tired bodies.  A focus for the Group’s spa experience is the signature “Time Ritual” which encourages guests to book time rather than specific treatments, so that services can be tailor-made to meet specific needs. Our highly trained therapists are thoroughly educated to the Group’s own exacting standards, and are all committed to excellence and take pride in delivering personalized, dedicated service.

In addition, Mandarin Oriental offers the unique service of a spa concierge, to provide guests with a resource that understands their health issues and how best to address them therapeutically. In this way it is hoped that the spa also becomes a centre of learning and exchange.

Each spa also provides a variety of other disciplines that include: fitness options, nutrition counselling, yoga, tai-chi, meditation, beauty and relaxation therapies. In addition, many spas have wet heat treatment areas that all guests are invited to enjoy as part of their spa journey. These have been developed from traditional bathing cultures in the Middle East (Hamam) and Europe (Kneipp bath and saunas).

Mandarin Oriental’s Signature Spa Line

Mandarin Oriental’s bespoke signature spa therapies, together with a product and homecare range was launched at many of the Group’s luxury hotel spas worldwide, in June 2009. The signature treatments have been devised to address guests’ increasing desire for simple, effective and authentic spa experiences, which can be extended to one’s home.

Developed in consultation with specialists in Traditional Chinese Medicine (TCM) and master aromatherapists, each signature therapy consists of a relaxing, hands-on body massage ritual that combines the powerful effects of oriental meridian massage with the therapeutic benefits of custom-blended essential oils, created uniquely for Mandarin Oriental.

Mandarin Oriental’s signature product line has been developed specifically for the Group by the award-winning UK based company, Aromatherapy Associates. Each aromatherapy-based product has been created according to the oriental principles of five elements: wood, fire, earth, metal and water. Bringing together the purest plant and flower oils from east and west, the blends reflect the unique balancing properties of each of the elements. From the stimulating influence of earth to the releasing force of wood, each blend lends its own restorative effect depending on the needs of the individual.

The product range incorporates body and bath oils matched to each of the five elements, as well as a generic body scrub, body wash and body lotion. All contain natural ingredients and are paraben free, and have been blended by a master blender to Mandarin Oriental’s specifications. The products, which include a range of candles and travel-size oils, are available for purchase at Mandarin Oriental spas, so that guests can continue using specific blends at home.

Innovative Dining

Mandarin Oriental hotels have long been renowned for their excellence and innovation in food and beverage, and increasingly the Group is being acknowledged for its continued ability to appoint enthusiastic culinary talent. Recent additions to the Mandarin Oriental culinary team include Chef Heston Blumenthal, who has won international acclaim for his unique and multi-sensory approach to cooking. Blumenthal opened his first restaurant outside of the village of Bray, at Mandarin Oriental Hyde Park, London in January 2011. The restaurant, Dinner, features the chef’s inimitable style of culinary alchemy with a menu heavily influenced by his ongoing research and discovery of historic British gastronomy.  In October 2011, after only eight months of operation, Dinner received its first Michelin Star.

Prior to this, Mandarin Oriental Hyde Park introduced the award-winning cuisine of Lyon-born chef Daniel Boulud to the UK at Bar Boulud which opened in the hotel in Spring 2010. Designed as a French inspired bistro and wine bar, Bar Boulud, London follows the successful format of Bar Boulud in New York.  The restaurant has received significant acclaim and was voted “Restaurant of the Year” by Bloomberg just six months after opening. 

Other talented members of the Mandarin Oriental culinary team include, Pierre Gagnaire who opened his first US restaurant at Mandarin Oriental, Las Vegas at the end of 2009. This follows Gagnaire’s successful debut at the Group’s flagship hotel, Mandarin Oriental, Hong Kong. In Barcelona, Chef Carme Ruscalleda is the Director of the hotel’s signature restaurant, Moments. Ruscalleda is currently one of the only women in the world to be awarded a total of five Michelin stars.  At the Group’s newest hotel to open in Paris, Chef Thierry Marx is at the helm, overseeing all of the hotel’s culinary operations at Mandarin Oriental, Paris.  His signature restaurant, Sur Mesure was awarded two Michelin stars just six months after its opening debut.

The Group’s passion for creating memorable dining experiences has been recognised in the Michelin Guide, with a total of 14 Michelin stars being awarded to 11 diverse restaurants from around the world in the 2012 list. 

In Europe, Rasoi by Vineet retained its coveted one star status in Michelin’s 2012 Guide for Switzerland.  Opened in June 2008 after a multi-million Swiss Franc renovation of the hotel’s public areas, Rasoi by Vineet offers the cuisine of London-based Michelin starred chef, Vineet Bhatia, who specialises in deliciously spectacular “evolved” Indian food.  In Munich, Restaurant Mark’s at Mandarin Oriental, Munich retained its coveted Michelin star status once again. The restaurant’s Chef Tobias Jochim delights diners with predominantly French dishes that have been inspired from travels around the Mediterranean.

In Asia, the Group’s flagship property, Mandarin Oriental, Hong Kong is the only hotel in the city to have three Michelin starred restaurants. The Mandarin Grill + Bar, a Hong Kong dining institution, where artistic Executive Chef Uwe Opocensky serves a modern interpretation of grill classics and the city’s finest seafood, has retained its one Michelin star. The restaurant joins Pierre on the top floor of the hotel, which also retained its two Michelin stars status, and features the bold cuisine of multi award-winning, three Michelin starred chef, Pierre Gagnaire. The hotel’s acclaimed Chinese restaurant, Man Wah, under the direction of Chef Man Sing Lee, was awarded one Michelin star in the 2012 guide,. Meanwhile, Amber at The Landmark Mandarin Oriental, Hong Kong, maintained its coveted two Michelin star status. The restaurant features the innovative and exhilarating cuisine of talented Chef Richard Ekkebus.

In Japan, Mandarin Oriental, Tokyo’s two Michelin-starred restaurants:. Signature (serving contemporary French) and Sense (Cantonese), both retained their single star status.

Mandarin Oriental Hotel Group is also known for its creative restaurant and bar design, that frequently deploys the talents of internationally acclaimed architects and interior designers such as Adam Tihany and Tony Chi. Each design remains true to Mandarin Oriental’s stipulations for excellence and attention to detail, while retaining a strong sense of place.

Guest-Centred Technology

Recognizing the technological sophistication of today’s travellers, Mandarin Oriental continues to lead the hospitality industry’s digital revolution, and has invested significant research and effort in supplying hotels with the most advanced technology available. This connectivity is available both in-room and throughout the hotels, while at the same time being highly personalized and easy to use.

Recently technological advances include the launch of “MO Hotels”, a travel application available in the iTunes App Store, which offers travellers the ability to make or modify “real-time” reservations, review detailed hotel information, explore destination guides and more.

Both in-room and throughout its hotels, MOHG has invested in the most advanced technology available to give guests connectivity, while at the same time making it highly personalized and easy to use.

One of the best examples can be found at Mandarin Oriental, New York which offers a host of guest personalized features such as interconnected messaging services, Cisco VOIP phones with enhanced capabilities and in-room conference call capabilities.  The rooms also include home theatre-style entertainment units with surround sound speakers and an extensive digital library of film and TV programmes.

In keeping with the Group’s heritage of providing personalized service, each hotel has technicians available on site to ensure that both events and equipment run smoothly. Whether assisting with personal laptop issues or with a conference for 500, Mandarin Oriental aims to provide technology that is both efficient and seamless, and which serves to enhance a guest’s stay.

Legendary Service

Discreet and flawless service underpins everything that we do, and The Group is committed to exceeding guests’ expectations on a daily basis. We therefore have rigorous and effective staff training programmes in place at all hotels. In addition our hotels are regularly benchmarked by external parties to ensure that standards are maintained and that we continue to excel in all areas of operation.

Global Advertising Campaign – “She’s/He’s a Fan”

Mandarin Oriental’s US$ multi-million global print advertising campaign, which launched in 2000, continues to gather ‘fans’ from around the world.  The campaign simply and elegantly connects the Group’s well-recognized symbol – the fan- with international celebrities who regularly stay at the hotels and are true fans of the Group. 

In 2006, Mary McCartney was appointed as the official photographer of the Group’s award-winning international advertising campaign, replacing the late Patrick Lichfield.  Ms McCartney has established a strong reputation for portrait photography and advertising campaigns for luxury brands internationally.  

Prior to Ms McCartney’s appointment, many of the current celebrities were photographed by world-famous photographer and British Royal, the late Patrick Lichfield, in a location of their choice which, for them, best represents the feeling of well-being.  In appreciation of their support, the Group makes a donation to each celebrity’s individual choice of charity.

The Group recently welcomed four new well-known personalities as fans,  making a total of 24 celebrities endorsing our brand.  The first is Kevin Spacey, an award-winning American actor, director, screenwriter and producer.  The second is French footwear designer Christian Louboutin.  Thirdly, Talented French actress Sophie Marceau, has also become a fan, and finally; Karen Mok, the well known Hong Kong singer and actress.

Kevin Spacey, Christian Louboutin, Sophie Marceau and Karen Mok join Mandarin Oriental's 20 existing fans: Harry Connick Jr., Hélène Grimaud and Sa Ding Ding, IM Pei, Lance Armstrong, Michelle Yeoh, Jane Seymour, Kenzo Takada, Jerry Hall, Vanessa Mae, Vivienne Tam, Barry Humphries, Frederick Forsyth, Darcey Bussell, Bryan Ferry, Liam Neeson, Helen Mirren, Maggie Cheung, Sigourney Weaver and Sir David Tang. 

The Residences at Mandarin Oriental

At The Residences at Mandarin Oriental, owners are offered a truly unique lifestyle with the best of both worlds: the comforts of a private home combined with the unsurpassed amenities and legendary service of Mandarin Oriental. Residents can enjoy the Group's signature services from indulgent spa treatments, to cutting edge cuisine and attentive concierge service, plus exclusive resident-only services and amenities.

The Residences at Mandarin Oriental are currently located in London, Macau, New York, Boston and Las Vegas. Abu Dhabi, Atlanta, Bodrum, Costa Rica, Dellis Cay, Grand Cayman, Marbella, St Kitts and Taipei will open in the coming years.

Future Developments

Openings 2012 and Beyond

Asia
Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou will be designed as an elegant, contemporary hotel, featuring 262 spacious guestrooms and suites and 24 serviced apartments. The hotel will be part of the 450,000 square metre prestigious Taikoo Hui mixed-use complex, currently under construction in the Tianhe Central Business District. The property will feature six dining and cocktail venues and spacious meeting facilities.

Mandarin Oriental, Maldives
Mandarin Oriental, Maldives will feature 114 spacious, stand-alone villas, including 20 water villas and four Presidential villas, all with their own private pools. This luxurious hideaway is being developed on its own exclusive island, Maavelavaru in the Noonu Atoll. An eclectic selection of Alfresco and underwater dining options will be available at seven restaurants and bars. The resort will also include The Spa at Mandarin Oriental, Maldives, a destination in itself, focusing on the well-being of its guests by offering total rejuvenation and relaxation.

Mandarin Oriental, Taipei
Mandarin Oriental, Taipei will be a key component of a mixed-use luxury lifestyle and entertainment complex which is being developed in the heart of the city. Designed with a contemporary, elegant interior style, the 303 generously appointed guestrooms will be among the largest in Taipei and will enjoy spectacular views of the city. The hotel will feature four innovative restaurants and two bars and a signature Mandarin Oriental 20,000 square foot spa with fitness centre, an outdoor swimming pool and a residential component.

Mandarin Oriental Pudong, Shanghai
Mandarin Oriental Pudong, Shanghai will be located in the heart of the Lujiazui Central Financial District and will be an urban oasis in the heart of the city. The property will form part of ‘Harbour City’ a 25 hectare mixed use development and will feature 362 spacious and elegantly styled guestrooms and 210 serviced apartments. All accommodation will feature outstanding views of the city skyline and the Huangpu River.

Guests will enjoy an array of innovative dining opportunities, with three eclectic restaurants, a lobby lounge and bar, and a Mandarin Oriental Cake Shop. An all-encompassing Spa at Mandarin Oriental, will provide holistic rejuvenation and relaxation and will include a 25 metre indoor swimming pool and a fully comprehensive fitness centre.

The Americas
Mandarin Oriental Dellis Cay, Turks and Caicos
Mandarin Oriental Dellis Cay, Turks and Caicos will be located on an unspoiled 35-acre beachfront site on the scenic south western shore of the island, surrounded by pristine white sands, sheltered coral reefs and protected mangrove reserves.  The hideaway will feature 150 rooms.  A 22,000 square foot comprehensive Spa will be built over a tranquil lake.

Mandarin Oriental, Costa Rica
The 130-room Mandarin Oriental, Costa Rica will open as the cornerstone of an exclusive 538-acre gated golf and residential development, Rancho Manzanillo, which will feature branded Mandarin Oriental residences, beach and golf villas, and exclusive private homes. The stunning retreat will offer an array of leisure activities, from the 18-hole Fred Couples Signature Championship golf course, to exotic wildlife viewing from the property’s 200 acres of protected tropical dry forest, home to some of world’s most diverse flora and fauna. The resort’s natural beach, lined with coconut palms, will also provide the perfect backdrop for active watersports or total relaxation.

Mandarin Oriental, Grand Cayman
Mandarin Oriental, Grand Cayman will be an intimate hideaway, set on an unspoiled 10-acre site that features a 950-foot stretch of pristine white sand, known as Barefoot Beach. All of the resort's 114 lavish guest rooms and suites will feature expansive outdoor terraces and balconies providing panoramic ocean views. Included in the development will be 32 private residences providing an opportunity for ownership in this unparalleled island retreat. 

Mandarin Oriental, St Kitts
Mandarin Oriental, St Kitts in the British West Indies will be an extraordinary resort ideally situated on a pristine 50-acre site at Majors Bay, a private cove on the island’s secluded southeast peninsula. The luxurious 125-room resort including 20 private Residences at Mandarin Oriental, will be an integral part of Christophe Harbour, a 2,400 acre project being developed along the coastline of both the Caribbean Sea and Atlantic Ocean. The overall development will offer an array of leisure activities, including a Marina village offering docking spaces for private yachts, and an 18-hole Tom Fazio Championship golf course.

Europe and Middle East
Mandarin Oriental, Abu Dhabi
Mandarin Oriental, Abu Dhabi will be a new luxury resort located on Saadiyat Island, the natural island being developed in an environmentally sensitive manner, 500 metres offshore from the city centre. The hotel will sit on a pristine stretch of beach with protected sand dunes and extensive ocean views and will feature 160 luxurious guestrooms and suites, as well as 35 serviced apartments and 50 branded Residences at Mandarin Oriental.  As well as innovative dining options, other facilities will include an all-encompassing Spa at Mandarin Oriental, comprehensive fitness facilities including a large outdoor swimming pool and easy access to two championship golf courses.

Mandarin Oriental, Bodrum
Mandarin Oriental, Bodrum will be located on a 40 hectare waterfront site on the northern side of the Turkish peninsula offering panoramic views over the Aegean Sea. Built on a series of levels nestled in the resort’s landscaped hillside, surrounded by ancient olive groves and pine trees, this luxurious hideaway offers the perfect retreat. The resort’s 82 guestrooms and 20 suites will provide the largest accommodation in the area, all with stunning sun-decks and terraces, and many with private gardens and infinity edged pools.

The development also includes 214 luxury private homes which will be branded and managed as Residences at Mandarin Oriental, providing a unique opportunity for ownership along the Turkish Riviera which is also known as the Turquoise Coast.

Mandarin Oriental, Doha
Mandarin Oriental, Doha, will feature 160 luxurious guestrooms and suites, as well as 95 serviced apartments.  Located in Musheireb, it will be part of a development of a 35 hectare site adjacent to Doha’s cultural gem, Souk Waqif, and the city’s business centre in West Bay.

Featuring a variety of restaurants and bars, Mandarin Oriental, Doha will offer some of the finest cuisine in the city from gastronomic dining to the Group’s popular ‘cake shop’ concept. Other facilities will include an all-encompassing Spa at Mandarin Oriental, an indoor swimming pool and fitness centre and extensive banqueting and meeting facilities.

Mandarin Oriental, Marbella
Mandarin Oriental, Marbella will be located within a tranquil and protected environmental area of outstanding natural beauty, with stunning views of the Mediterranean, the Rock of Gibraltar and the Moroccan coastline. This peaceful and spacious 114-room property is a short drive from the centre of the historic city of Marbella and the equally stylish resort of Puerto Banus. The development will include 94 luxury residential apartments which will be branded and managed as Residences at Mandarin Oriental.

Mandarin Oriental, Milan
Designed as a stylish and intimate hotel, featuring 104 guestrooms including 34 suites, Mandarin Oriental, Milan will be housed in the re-development of three elegant 19th Century buildings, ideally located on Via Monte di Pieta, one of Milan’s most prestigious addresses. The property provides easy access to the city’s important commercial, fashion and cultural centres, and is a short walk from many major tourist and shopping attractions.

Mandarin Oriental, Marrakech
Mandarin Oriental, Marrakech will be an intimate and exclusive retreat, set in 20 hectares of landscaped olive groves in the heart of the exotic Palmeraie region.  The resort will feature 54 individual villas, or riads. The resort’s palatial main building will house a further seven expansive suites, bringing the total number of guestrooms to 61. An eclectic selection of Moroccan and international cuisines will be provided by five innovative restaurants and bars. Mandarin Oriental, Marrakech will also feature an 80-seat ballroom with three additional function rooms. Other facilities will include an expansive 1,800 sq.m The Spa at Mandarin Oriental, Marrakech, a comprehensive fitness centre and an indoor swimming pool.

Mandarin Oriental, Moscow
Mandarin Oriental, Moscow will be perfectly located on Tverskaya Street, just a five minute walk from the famous Red Square, with its architectural attractions including the Kremlin and St Basil’s Cathedral.

The 217 luxurious guestrooms will be housed in the redevelopment of a historic building that was originally constructed in the early 19th Century. Restoration of the period architecture will be an integral part of the building’s transformation into a hotel featuring Mandarin Oriental’s “21st century luxury with oriental charm”.