Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels, resorts and residences. Mandarin Oriental now operates, or has under development, 41 hotels representing over 10,000 rooms in 25 countries, with 17 hotels in Asia, 14 in The Americas and 10 in Europe and North Africa.  In addition, the Group operates, or has under development, 13 Residences at Mandarin Oriental, connected to the Group’s properties.

Growth Strategy

The Group’s strategy remains focused on positioning Mandarin Oriental as one of the world’s leading luxury hotel brands. The growth strategy of the Group is to successfully operate 10,000 rooms in major business centres and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans.  

Listed below are details on the Group’s brand-defining services.

Creative Design

From a design perspective, the Group’s hotels provide 21st century luxury with oriental charm and reflect the best of the place where they are located. Each hotel has its own individual charm with oriental touches that are particularly reflective of Mandarin Oriental’s heritage. We work with some of the most respected architects and designers in the world, and are proud that no two projects are the same. Whether in London, Prague, New York or Hong Kong, we want guests to feel that they are truly a part of the city they are visiting, and that our hotels are also admired for their creative design and are embraced by the local community.

Holistic Spas

Mandarin Oriental Hotel Group continues with the development of its award-winning and highly personalized city, urban resort and destination spa product – The Spa at Mandarin Oriental.

The Spas at Mandarin Oriental are havens for contemplation and discovery. Guided by our oriental heritage but influenced by local cultural diversity, the Group has created distinctive concepts with a unique sense of place in every location, with highly sophisticated spa offerings under development at all of the new hotels in the Group’s upcoming portfolio.

Each Spa at Mandarin Oriental is designed to offer a complete holistic experience that goes well beyond simply delivering massages to tired bodies. A focus for the Group’s spa experience is the signature “Time Ritual” which encourages guests to book time rather than specific treatments, so that services can be tailor-made to meet specific needs. Our highly trained therapists are thoroughly educated to the Group’s own exacting standards, and are all committed to excellence and take pride in delivering personalized, dedicated service.

In addition, Mandarin Oriental offers the unique service of a spa concierge, to provide guests with a resource that understands their health issues and how best to address them therapeutically. In this way it is hoped that the spa also becomes a centre of learning and exchange.

Each spa also provides a variety of other disciplines that include: fitness options, nutrition counselling, yoga, tai-chi, meditation, beauty and relaxation therapies. One constant element in the programme of all new spas is the creation of wet heat treatment areas that all guests are invited to enjoy as part of their spa journey. These have been developed from traditional bathing cultures in the Middle East (Hamam) and Europe (Kneipp bath and saunas).

Innovative Dining

Mandarin Oriental hotels have long been renowned for their excellence and innovation in food and beverage, and increasingly the Group is being acknowledged for its continued ability to appoint enthusiastic culinary talent -- many of whom make their name with the Group.

This is another key strategy in the continued growth of the Mandarin Oriental brand, and resulted in a top accolade from readers of Conde Nast Traveler US, who voted Mandarin Oriental as the best hotel brand for dining and restaurants. Mandarin Oriental Hyde Park, London, Mandarin Oriental, Munich, Mandarin Oriental, Hong Kong, The Landmark Mandarin Oriental and Mandarin Oriental, Tokyo all have Michelin starred restaurants. Mandarin Oriental, Hong Kong’s Michelin starred restaurant, Pierre features the cuisine of three-star Michelin chef Pierre Gagnaire, while Mandarin Oriental, Tokyo is the only hotel in Japan that has three Michelin starred restaurants. The Group also does much to nurture up and coming talent, and chefs such as Chris Staines at Mandarin Oriental Hyde Park, London, Richard Ekkebus at The Landmark Mandarin Oriental, Hong Kong and Eric Ziebold at Mandarin Oriental, Washington D.C. are but a few of the gifted members of the Mandarin Oriental team who are making a name for themselves in the culinary arena.

Mandarin Oriental Hotel Group is also known for its creative restaurant and bar design, that frequently deploys the talents of internationally acclaimed architects and interior designers such as Adam Tihany and Tony Chi. Each design remains true to Mandarin Oriental’s stipulations for excellence and attention to detail, while retaining a strong sense of place.

Guest-Centred Technology

Recognizing the technological sophistication of today’s travellers, Mandarin Oriental continues to lead the hospitality industry’s digital revolution, and has invested significant research and effort in supplying hotels with the most advanced technology available. This connectivity is available both in-room and throughout the hotels, while at the same time being highly personalized and easy to use.

Mandarin Oriental, New York is a case in point, and was the first hotel in Manhattan to offer plug-and-play live broadcast capabilities, providing guests with services for live television feeds, video conferencing and web streaming. In addition, its in-room technology has set new industry standards, with theatre style entertainment units that have flat screen LCD Samsung televisions and Dolby surround sound speakers in all of the hotel’s 248 guest rooms and suites. In the Presidential Suite plug-and-play capabilities allow for live interviews to be transmitted globally. Mandarin Oriental, New York also provides access to 97 television channels, and has an additional and extensive digital library of film, covering new releases, art and foreign films, as well as music and video games.

This technology which is also available in The Landmark Mandarin Oriental, Hong Kong and Mandarin Oriental, Tokyo, integrates the telephone, in-room entertainment, Internet access and administration system, which allows hotel operations to run more efficiently.

In keeping with the Group’s heritage of providing personalized service, each hotel has technicians available on site to ensure that both events and equipment run smoothly. Whether assisting with personal laptop issues or with a conference for 500, Mandarin Oriental aims to provide technology that is both efficient and seamless, and which serves to enhance a guest’s stay.

Legendary Service
Discreet and flawless service underpins everything that we do, and The Group is committed to exceeding guests’ expectations on a daily basis. We therefore have rigorous and effective staff training programmes in place at all hotels. In addition our hotels are regularly benchmarked by external parties to ensure that standards are maintained and that we continue to excel in all areas of operation.

Global Advertising Campaign – “She’s/He’s a Fan”

Mandarin Oriental’s US$ multi-million global print advertising campaign, which launched in 2000, continues to gather ‘fans’ from around the world. The campaign simply and elegantly connects the Group’s well-recognized symbol – the fan- with international celebrities who regularly stay at the hotels and are true fans of the Group. 

In 2006, Mary McCartney was appointed as the official photographer of the Group’s award-winning international advertising campaign, replacing the late Patrick Lichfield.  Ms McCartney has established a strong reputation for portrait photography and advertising campaigns for luxury brands internationally.  She has recently completed a new portrait for the Group, of renowned actor Sigourney Weaver.

The 18 current fans include Sigourney Weaver, Dennis Hooper, Liam Neeson, Darcey Bussell, Helen Mirren, Maggie Cheung, Vivienne Tam, Takada Kenzo, I M Pei, Bryan Ferry, Lance Armstrong, Michelle Yeoh, Jane Seymour, Jerry Hall, Vanessa Mae, Dame Edna Everage, Frederick Forsyth and David Tang.

Prior to Ms McCartney’s appointment, many of the current celebrities were photographed by world-famous photographer and British Royal, the late Patrick Lichfield, in a location of their choice which, for them, best represents the feeling of well-being.  In appreciation of their support, the Group makes a donation to each celebrity’s individual choice of charity.

The Residences at Mandarin Oriental

In April 2003, Mandarin Oriental announced an exclusive extension to its luxury hotel experience, with the launch of The Residences at Mandarin Oriental which made its debut in New York in May 2004. Boston has since followed suit, with a deluxe residential component opening together with the Group’s newest US hotel in October 2008.  Las Vegas and Marrakech will follow in 2009. Atlanta, Chicago, Costa Rica, Dellis Cay, Grand Cayman, London, Marbella, St Kitts and Taipei in 2010 and beyond.

In all cases, owners are offered a series of bespoke services and amenities encompassing every conceivable luxury, as well as enjoying priority access to the hotel’s facilities.

Future Developments

The Group’s current portfolio reaches across four continents, and we remain firmly on track with our development plans. The following is a brief description of each development. For more information please visit www.mandarinoriental.com.

Asia

Mandarin Oriental, Sanya (Opened January 2009)
This resort is a peaceful retreat situated in a secluded sandy cove; offshore coral reefs teem with marine life. All villas have uninterrupted views across the South China Sea and with many featuring private infinity edge pools. The resort also has a spectacular Mandarin Oriental Spa and extensive leisure facilities for all the family. Mandarin Oriental, Sanya is just five minutes from Sanya City and 20 kilometres from the international airport.

Mandarin Oriental, Jakarta (Re-opening 2009)
Currently closed for an extensive renovation, Mandarin Oriental, Jakarta will re-open in 2009, with 272 stylish rooms, three restaurants, an extensive Executive Lounge and meeting facilities. The hotel will re-establish itself as the property of choice in the heart of the city for business and leisure travellers alike.

Openings 2010 and Beyond
Mandarin Oriental, Beijing
Mandarin Oriental, Beijing will be one of the finest luxury hotels in the city, located in the new, landmark headquarters of China Central Television in the central business district of the Chinese capital. It will feature 241-room. The spectacular location, innovative architecture and design, along with Mandarin Oriental’s award-winning hospitality will ensure Mandarin Oriental, Beijing’s reputation as one of the world’s legendary hotels.

Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou will be designed as an elegant, contemporary hotel, featuring 401 spacious rooms. The hotel will be part of the 450,000 square metre prestigious Taikoo Hui mixed-use complex, currently under construction in the Tianhe Central Business District. The property will feature six dining and cocktail venues and spacious meeting facilities.

Mandarin Oriental Lago Nam Van, Macau
Mandarin Oriental’s second property in Macau will be part of a prestigious mixed-use complex in the Nape waterfront region, with stunning views. The overall 2.6 million square foot complex will comprise a residential development, an extensive upscale retail centre, serviced apartments and the luxury Mandarin Oriental hotel. It will feature 215 spacious guestrooms, including 42 suites, innovative and stylish dining options and a 16,000 square foot spa. 

Mandarin Oriental, Taipei
Mandarin Oriental, Taipei will be a key component of a mixed-use luxury lifestyle and entertainment complex which is being developed in the heart of the city. Designed with a contemporary, elegant interior style, the 300 generously appointed guestrooms will be among the largest in Taipei and will enjoy spectacular views of the city. The hotel will feature four innovative restaurants and two bars and a signature Mandarin Oriental 20,000 square foot spa with fitness centre, an outdoor swimming pool and a residential component.

Mandarin Oriental, Maldives
Mandarin Oriental, Maldives is being developed on its own exclusive island, Maavelavaru in the Noonu Atoll. Offering the ultimate luxury of space and privacy, the resort comprises 114 spacious, stand-alone villas, including 20 water villas and four Presidential villas.  Alfresco and underwater dining with an eclectic selection of local and international cuisines will be available at seven restaurants and bars.  The Spa at Mandarin Oriental, Maldives situated within 13,000 sq metres of tropical gardens, will feature 14 expansive treatment villas and six treatment suites. There are a wide range of leisure facilities provided in the resort including a comprehensive water sports centre.

The Americas

Mandarin Oriental, Las Vegas (Opening 2009)
Mandarin Oriental, Las Vegas will be located in the heart of the famed “Strip,” and will be prominently situated at the entrance of CityCenter in a multi-towered 37 storey building. The building features a stunning glass façade, affording dynamic views from public spaces as well as the hotel’s 392 spacious guestrooms and luxuriously appointed suites. There will be a variety of dining and cocktail venues, as well as 32,000-square-foot Spa at Mandarin Oriental, providing the most comprehensive range of wellness, beauty and massage treatments in the Las Vegas area.

Openings 2010 and Beyond

Mandarin Oriental, Atlanta
Mandarin Oriental, Atlanta will form an integral part of a planned 53-storey mixed-use development to be located at 1138 Peachtree on the emerging “Midtown Mile”. The project is designed to be amongst the tallest structures in Atlanta, featuring a soaring glass façade with panoramic views over the historic Piedmont Park and the surrounding metropolitan areas. A showcase of elegant, contemporary design, the hotel plans to feature 198 guestrooms, including 35 suites. The project has been designed to feature 71 luxury living spaces on the building’s top floors which will be branded as The Residences at Mandarin Oriental, Atlanta.

Mandarin Oriental, Chicago
Mandarin Oriental, Chicago will occupy 15 floors of a new 90-storey tower which will be an exclusive mixed-use development in Chicago’s growing Millennium Park neighbourhood. In addition to the 252 spacious guestrooms and suites, a 20,000 square foot Spa will create an unprecedented relaxation experience within a vibrant urban setting. The property will also feature 103 luxurious branded Residences and a further 300 deluxe condominiums, as well as upscale retail shops. 

Mandarin Oriental Dellis Cay, Turks and Caicos
Mandarin Oriental Dellis Cay, Turks and Caicos will be located on an unspoiled 35-acre beachfront site on the scenic south western shore of the island, surrounded by pristine white sands, sheltered coral reefs and protected mangrove reserves. The hideaway will feature 197 rooms. A 22,000 square foot comprehensive Spa will be built over a tranquil lake.

Mandarin Oriental, Costa Rica
The 130-room Mandarin Oriental, Costa Rica will open as the cornerstone of an exclusive 538-acre gated golf and residential development, Rancho Manzanillo, which will feature branded Mandarin Oriental residences, beach and golf villas, and exclusive private homes. The stunning retreat will offer an array of leisure activities, from the 18-hole Fred Couples Signature Championship golf course, to exotic wildlife viewing from the property’s 200 acres of protected tropical dry forest, home to some of world’s most diverse flora and fauna. The resort’s natural beach, lined with coconut palms, will also provide the perfect backdrop for active watersports or total relaxation.

Mandarin Oriental, Grand Cayman
Mandarin Oriental, Grand Cayman will be an intimate hideaway, set on an unspoiled 10-acre site that features a 950-foot stretch of pristine white sand, known as Barefoot Beach. All of the resort's 114 lavish guest rooms and suites will feature expansive outdoor terraces and balconies providing panoramic ocean views. Included in the development will be 32 private residences providing an opportunity for ownership in this unparalleled island retreat. 

Mandarin Oriental, St Kitts
Mandarin Oriental, St Kitts in the British West Indies will be an extraordinary resort ideally situated on a pristine 50-acre site at Majors Bay, a private cove on the island’s secluded southeast peninsula. The luxurious 125-room resort including 20 private Residences at Mandarin Oriental, will be an integral part of Christophe Harbour, a 2,400 acre project being developed along the coastline of both the Caribbean Sea and Atlantic Ocean. The overall development will offer an array of leisure activities, including a Marina village offering docking spaces for private yachts, and an 18-hole Tom Fazio Championship golf course.

Europe & North Africa

Mandarin Oriental, Barcelona (Opening 2009)
A stylish, 98-room hotel, housed in the re-development of an elegant mid-20th Century building. It is ideally located on Paseo de Gracia, Barcelona’s most prestigious address, at the very centre of the city’s commercial and entertainment district. The property provides easy access to the city’s finest shopping, dining and cultural venues and is a short walk from many major tourist attractions. The Spa at Mandarin Oriental, Barcelona will offer holistic rejuvenation and relaxation in a tranquil, meditative setting. 

Mandarin Oriental Jnan Rahma, Marrakech (Opening 2009)
This luxurious resort will be an intimate hideaway set amongst 53 hectares of lush palm grove in the Palmeraie region, surrounded by the Atlas Mountains, just 15 minutes away from the airport and the centre of Marrakech. The development includes 161 lavish and exquisitely designed guestrooms as well as 44 luxury villas which will be branded and managed as Residences at Mandarin Oriental, providing a rare opportunity for ownership in the exclusive Palmeraie.  The development will include an expansive 2000 sq.m Spa, offering holistic rejuvenation and relaxation in a serene, meditative setting, as well as an eclectic selection of local and international cuisines provided by a variety of dining options.

Openings 2010 and Beyond

Mandarin Oriental, Paris
Mandarin Oriental has reached agreement to manage a luxury hotel in Paris. The hotel will position itself amongst the palace hotels of the city. Enjoying a pre-eminent address on rue Saint Honoré, in the historic and fashionable centre of Paris, the hotel will encompass 138 spacious and luxuriously appointed rooms, an extensive choice of dining options, a signature Mandarin Oriental Spa and an expansive inner courtyard.

Mandarin Oriental, Milan
Designed as a stylish and intimate hotel, featuring 104 guestrooms including 34 suites, Mandarin Oriental, Milan will be housed in the re-development of three elegant 19th Century buildings, ideally located on Via Monte di Pieta, one of Milan’s most prestigious addresses. The property provides easy access to the city’s important commercial, fashion and cultural centres, and is a short walk from many major tourist and shopping attractions.

Mandarin Oriental, Marbella
Mandarin Oriental, Marbella will be located within a tranquil and protected environmental area of outstanding natural beauty, with stunning views of the Mediterranean, the Rock of Gibraltar and the Moroccan coastline. This peaceful and spacious 114-room property is a short drive from the centre of the historic city of Marbella and the equally stylish resort of Puerto Banus. The development will include 94 luxury residential apartments which will be branded and managed as Residences at Mandarin Oriental.

Mandarin Oriental, Moscow
Mandarin Oriental, Moscow will be perfectly located on Tverskaya Street, just a five minute walk from the famous Red Square, with its architectural attractions including the Kremlin and St Basil’s Cathedral.

The 221 luxurious guestrooms, including 66 suites will be housed in the redevelopment of a historic building that was originally constructed in the early 19th Century. Restoration of the period architecture will be an integral part of the building’s transformation into a hotel featuring Mandarin Oriental’s “21st century luxury with oriental charm”.