KUALA LUMPUR, November 2009 – Despite strong competition in a thriving global hotel industry, Mandarin Oriental, Kuala Lumpur continues to set the international standard in quality matters as well as in environmental, safety and health concerns.  Indeed, the hotel is the first and only one in Malaysia to achieve a total of six certifications for the categories.

Well located next to the Petronas Twin Towers, Kuala Lumpur Convention Centre, Suria KLCC shopping centre as well as major entertainment outlets in the city, Mandarin Oriental, Kuala Lumpur now has under its belt four International Organization for Standardization (ISO) and two Malaysian Standards (MS) certifications. The recognition owes to stringent policies and procedures subject to close monitoring and thorough documentation across all departments.  Furthermore, separate committees comprising all hotel employees meet regularly to address issues and explore ways to solve problems to enhance services.

 “We work together as a team with passion and commitment regardless which department we’re from,” said Mr Pierre J Barthes, General Manager of Mandarin Oriental, Kuala Lumpur.  “We constantly maintain our commitment towards improving the quality of our services and facilities, and ensuring the health and safety of our guests. Nonetheless we never forget our corporate responsibility towards the protection of the environment.”

The hotel’s most recent certifications – ISO 22000 and MS 1480 for Food Safety Management Systems – were awarded in March 2008.  This standard integrates the principles of Hazard Analysis and Critical Control Point (HACCP) systems developed by Codex Alimentarius Commission.  Certification requires that all hazards that may be reasonably expected to occur in the food chain are identified, assessed and controlled as a preventative measure.  These awards are added to achievements in Quality Management, Environment Management and Occupational Health and Safety attained by the hotel.

“With globalization and the higher expectation of world-class quality services and facilities, as well as a heightened awareness of environmental, health and safety matters, both corporate and individual customers are increasingly particular regarding their choice of hotel,” said Mr Barthes.  “It has become imperative for many that international as well as local certifications are in place, and at Mandarin Oriental, Kuala Lumpur we mean business when it comes to delivering quality to each and every guest.”

Such accomplishments leave no doubt why Mandarin Oriental, Kuala Lumpur remains a preferred employer and the preferred venue for corporate and leisure guests in both local and international markets.  The hotel’s commitment to maintaining safe, secure and environmentally viable operations complements and enhances an experience that discerning travelers and customers have come to appreciate.