Your Spa Visit
We recommend that you check in at the Spa reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and provides you with ample time to visit the Spa’s thermal experiences, an oasis of heat and water, to truly prepare for your treatment experience.
For your convenience, an 18% gratuity will be added for each service on your final bill.
We offer our busy guests a reliable timetable; therefore arriving late will simply limit the time of your treatment, reducing your full benefit and enjoyment. Your treatment will end on time to prevent inconvenience to the next guest; the full treatment price will apply.
Please allow 24 hours notice of cancellation to avoid a 100% charge. A credit card number is required at the time of booking in order to guarantee the appointment.
Please advise us of any health conditions, allergies, or injuries, which could affect your service when making your spa reservations.
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker during your visit or you may have access to a safety deposit box at the hotel’s front desk. For the protection of your clothing, we also ask that you wear the robe provided.
To continue your spa regimen at home, products used in our treatments and services are available in our Spa Boutique. A selection of wellness lifestyle products and accessories is also available.
You are welcome to enjoy something delicious in our intimate Spa Café. Please choose from our selection of comforting teas, fresh juices, smoothies or a light meal during your visit.
The Spa welcomes both hotel and outside guests for any of our services. All Spa guests are invited to enjoy our thermal experiences and relaxation area. Please note that the use of the Fitness Center is reserved for hotel guests, residents, and Spa guests enjoying half- and full-day programs.
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity by turning off your cellular phone, pager, Blackberry, or other electronic device.
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.
The minimum age to access the Spa heat experiences, relaxation areas and Fitness Center is 18 years old. We are delighted to welcome young adults from 16 years old to enjoy treatments of their choice; however, they must be accompanied by a responsible adult of at least 18 years in age.
An ideal gift for spa enthusiasts, gift certificates are available at The Spa at Mandarin Oriental, Boston.
+1 (617) 535 8820
Monday- Thursday 11am-7pm
Friday- Sunday 9am-8pm
Monday - Sunday 6am - 10pm
24-hour access for hotel guests with room key
For more details on our spa treatments please download the spa brochure.
