At Mandarin Oriental Hotel Group, we are committed to your success

We are committed to providing you with the most rewarding, enjoyable and memorable learning experiences as well as effective career development opportunities. 

Our aim is to ensure that you reach the desired level of competence to deliver our Legendary Service in order to continually surprise and delight our guests, whilst preparing you for the next stage of your career. 

Upon commencement with the Group, new colleagues follow our extensive orientation process which introduces them to our unique company culture and our oriental heritage. An extensive range of Learning and Development programmes are provided to address the competency requirements at each level or our organization as well as individual learning needs. 

The pinnacle of our Learning and Development process is our in-house MBA programme, run in conjunction with the Royal Melbourne Institute of Technology (RMIT), which is offered to those senior colleagues who have demonstrated their potential to the group and who have been nominated by their General Managers and endorsed by the Group Chief Executive. 

Performance and Succession Management is critical to support the growth plans of our Group as well as to satisfy the career aspirations of our colleagues. Annual performance and succession planning reviews are completed at all levels of the organisation and are reviewed by the Group’s senior management team. Regular feedback processes ensure that colleagues are aware of their potential career progress.