Doing More for a Sustainable Future

At Mandarin Oriental, we understand that our long-term success depends on the health and prosperity of the communities in which we do business. We’re proud to embrace our corporate responsibilities with the same dedication and enthusiastic service that have distinguished our company for the past five decades.

In this our third annual Sustainability Report, we highlight the Group’s collective initiatives to advance environmental sustainability and to strengthen the communities in which we operate. With the guidance of the Group’s Corporate Responsibility Committee and the commitment of hotel colleagues worldwide, we made meaningful progress on our sustainability priorities, including these notable accomplishments:

• We increased energy efficiency by 13.4% and reduced greenhouse gas emissions intensity by 17.8% over the period 2007–2013. Our conservation gains were attained even as the Group expanded operations worldwide.

• We realised US$28.8 million in cost savings from 2007 to 2013 by implementing strategic energy efficiency initiatives.

• We launched a dedicated sustainability training programme in 2013 to encourage greater awareness and engagement amongst our colleagues, who remain our most valuable resource.

• We supported many worthy causes in our communities, with a special focus on cultural heritage preservation and charitable programmes to assist those in need.

We will continue to make progress towards our goals, and in so doing, we are committed to addressing our sustainability challenges. Our waste reduction programme is in early stages, but we are ready to take on the challenge of improving our waste management processes in order to meet our goals. This highlights the importance of setting goals in order to achieve our long-term objectives. In 2013, the Group established new short-term environmental goals, which are detailed within this report, and every Mandarin Oriental hotel received individual goals to help drive their performance.

Whilst more work lies ahead, I’m confident that we will continue to make good progress on our journey towards a more sustainable future.

Edouard Ettedgui
Group Chief Executive