By purchasing a Mandarin Oriental Gift Card, you are agreeing to be bound by the following Conditions of Use. Mandarin Oriental may update the Conditions of Use from time to time.
The Mandarin Oriental Gift Card is redeemable against direct hotel charges at Mandarin Oriental hotels and resorts participating at time of redemption. Please note that the Mandarin Oriental Gift Card may not be used at certain outsourced facilities at participating properties.
The Mandarin Oriental Gift Card may be purchased in U.S. dollars. When a Mandarin Oriental Gift Card is redeemed at a hotel or resort where the local currency is other than U.S. dollars, the current exchange rate of the hotel or resort will be used.
Mandarin Oriental Gift Cards are not refundable, may not be exchanged for cash unless required by law and have no value unless redeemed. Guest charges in excess of the Mandarin Oriental Gift Card's balance may be settled with cash or major credit card.
Mandarin Oriental Hotel Group is not responsible for Mandarin Oriental Gift Cards which are lost, stolen or destroyed. In order to protect the gift card balance, you may register your Mandarin Oriental Gift Card and follow the reporting procedures set forth on our website when a Mandarin Oriental Gift Card has been lost or stolen. Until the reporting procedure has been followed, any use of the Mandarin Oriental Gift Card is at your risk. Following proper reporting of a lost or stolen card, the existing balance of the Mandarin Oriental Gift Card will be frozen and a replacement card will be issued for that amount. We reserve the right to cancel a MandarinOriental Gift Card if we believe that the card was obtained through fraudulent or unauthorized means.
By registering your Mandarin Oriental Gift Card, you are consenting to the collection, use and disclosure of your personal information for the purpose of providing to Mandarin Oriental Hotel Group the necessary information to register your Mandarin Oriental Gift Card and enable you to benefit from the registration service.
Any obligations owed to you with respect to the Mandarin Oriental Gift Card are solely the responsibility of the legal entity designated on the back of your Mandarin Oriental Gift Card, and no other person or entity, including (but not limited to) any Mandarin Oriental hotel or resort, owes any obligation to you with respect to your Mandarin Oriental Gift Card.
For further details on your Gift Card and how it may be used, please see our Frequently Asked Questions.