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Conditions of Use

By purchasing a Mandarin Oriental Gift Card, you are entering into a contract for the sale of a gift card, are agreeing to be bound by the following Conditions of Use, and representing that you are over the age of consent and have capacity to enter into the contract. Mandarin Oriental may update the Conditions of Use from time to time.

The Mandarin Oriental Gift Card is redeemable against direct hotel charges at Mandarin Oriental hotels and resorts participating at time of redemption and may not be used as an advance deposit for future services.Please note that the Mandarin Oriental Gift Card may not be used at certain outsourced facilities at participating properties.

The Mandarin Oriental Gift Card may be purchased online in U.S. dollars. At participating Mandarin Oriental hotels and resorts, Gift Cards may be purchased in U.S. dollars, or in local currency where offered. When a Mandarin Oriental Gift Card is redeemed at a hotel or resort where the local currency is other than the currency in which the card was issued, the current exchange rate of the hotel or resort will be used and an exchange rate fee of 4% will apply.

Mandarin Oriental Gift Cards are not refundable and may not be exchanged for cash unless required by law. Mandarin Oriental Gift Cards have no value unless redeemed. Guest charges in excess of the Mandarin Oriental Gift Card's balance may be settled with cash or major credit card.

Mandarin Oriental Hotel Group is not responsible for Mandarin Oriental Gift Cards which are lost, stolen or destroyed. In order to protect the gift card balance, you may register your Mandarin Oriental Gift Card and follow the reporting procedures set forth on our website when a Mandarin Oriental Gift Card has been lost or stolen. Until the reporting procedure has been followed, any use of the Mandarin Oriental Gift Card is at your risk. Following proper reporting of a lost or stolen card, the existing balance of the Mandarin Oriental Gift Card will be frozen and a replacement card will be issued for that amount. We reserve the right to cancel a Mandarin Oriental Gift Card if we believe that the card was obtained through fraudulent or unauthorized means.

By registering your Mandarin Oriental Gift Card, you are consenting to the collection, use and disclosure of your personal information for the purpose of providing to Mandarin Oriental Hotel Group the necessary information to register your Mandarin Oriental Gift Card and enable you to benefit from the registration service. Customer details may be shared with third parties solely for purposes of processing your transaction. Any personal information, including credit card details, will be handled in accordance with the Mandarin Oriental Hotel Group Privacy Policy.

Any obligations owed to you with respect to the Mandarin Oriental Gift Card are solely the responsibility of Mandarin Oriental Global Gift Card Limited, Mandarin Oriental Global Gift Card (International) Limited, as applicable, which legal entity will be designated on the back of your Mandarin Oriental Gift Card, or Mandarin Oriental Global Gift Card (IOM) Limited for cards issued in denominations other than U.S. dollars, and no other person or entity, including (but not limited to) any Mandarin Oriental hotel or resort, owes any obligation to you with respect to your Mandarin Oriental Gift Card.

Mandarin Oriental Hotel Group
C/o Mandarin Oriental Global Gift Card Programme
Kings Court, 2 - 16 Goodge Street, London W1T 2QA
mohg-giftcard@mohg.com

CONTACT INFORMATION

TRADITIONAL GIFT CARDS

For program questions, or bulk order inquiries please email mohg-giftcard@mohg.com.

eGIFT CARDS

For questions regarding eGift Card orders please use our customer support tools here.