Mandarin Oriental Hotel Group
Updated September 2005 ©
Mandarin Oriental Hotel Group (MOHG) Privacy Notice, because we at Mandarin Oriental* care about your privacy.
We know that you are concerned how information
about you is collected, used and shared, and we appreciate your trust that we will do so carefully
and sensibly. This notice describes our privacy policy. By visiting
www.mandarinoriental.com, you are accepting the practices described
in this notice.
Q.1 What Information About You Do We Gather?
Q.2 What About Cookies?
Q.3 Does Mandarin Oriental Share the Information It Receives?
Q.4 Does Mandarin Oriental Transfer Information Overseas?
Q.5 How Secure Is Information About Me?
Q.6 What Information Can I Access?
Q.7 What Can I Do If I Have any Questions or Concerns?
1. What Information About You Do We Gather?
Information you provide helps us to know and
serve you better which is part of our mission to “completely
delight and satisfy our guests”. The types of information we
gather are:
- Information You Give Us: We receive and store information
you enter on our website or give us in any other way, including,
for example, when you stay at hotels operated by us as a guest.
The provision of any information by you is voluntary except where
otherwise stated. However, where you choose not to provide certain
information, you may not be able to take advantage of some of
our features. We use the information that you provide for such
purposes as reserving a room or any other products we may offer,
responding to your requests, customizing our services to your preferences and
communicating with you by email, mail, fax, phone or other means. We also use
such information for statistical purposes though these statistics will not identify you personally.
- Personal Data You Provided on Behalf of Another Person:
If you are entering data on behalf of another person, you warrant to
us that you are authorised by that person to enter their personal data
onto our system, and that that information is accurate and correct. If
any non-compliance by you with respect to this provision results in any
loss or damage being incurred by us, you may be required to compensate
us in respect of such loss.
- Automatic Information: We receive and may evaluate certain
types of information whenever you interact with us. For example,
like many websites, we obtain certain types of information when
your Web browser accesses www.mandarinoriental.com including your
IP address, browser type and operating system. This information
helps us to understand our customers but does not identify you
personally and will not be stored with any other information we
have obtained from you.
- E-mail Communications: If you provide us with your email
address, we may email you promotional and marketing materials.
We provide you with the option not to receive such promotional
and marketing materials in each email sent to you. If you stay
at hotels operated by us as a guest, we may also use your email
address to send you a Guest Satisfaction Survey after your stay.
If you do not wish to receive a survey, you may notify us by contacting
our Data Privacy Officer at data-protection@mohg.com.
You will, however, receive an auto-generated e-mail confirmation
when making a reservation on the Internet for stays at hotels
operated by us, and occasionally from our reservation sales agents
for inquiries related to a booking you have made for any of our
services and products.
- Information from Other Sources: For reasons such as improving
personalisation of our services (for example, providing recommendations
or special offers that we think will interest you), we might receive
information about you from other sources and add it to your existing
information. We will not, however, share your existing information
with any third parties except where this is necessary to provide
you with services or offers on our behalf.
Mandarin Oriental does not knowingly collect personally identifiable information
from visitors to our websites from any person we actually know is a child under the age
of 16.
Mandarin Oriental may collect personally identifiable information from persons under the
age of 16 as part of the guest registration process, but always with the consent of the child's
parent or guardian.
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2. What About Cookies?
Some websites store, and so does www.mandarinoriental.com,
information in a small text file, called a "cookie," on
your hard disk.
Cookies contain information about you and your preferences. For
example, if you inquire about rates and availability, the site might
create a cookie that contains the details you entered. Or it might
only contain a record of which pages within the site you visited,
to help the site customise the view for you the next time you visit.
Only the information that you provide, or the choices you make while
visiting a website, can be stored in a cookie. For example, the
site cannot determine your e-mail name unless you choose to type
it. Allowing a website to create a cookie does not give that or
any other site access to the rest of your computer, and only the
site that created the cookie can read it.
Most browsers are initially set to accept cookies, but you can set
your browser to alert you every time a cookie is offered, letting
you decide whether or not to accept it. You can prevent the use
of cookies by modifying your browser, although you may not be able
to use some of our services if you prevent the use of cookies.
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3. Does Mandarin Oriental Share the Information It
Receives?
Information about our guests is important
for us in order to provide you maximum comfort and a legendary experience
whilst staying in one of the hotels operated by us. We may therefore
share information amongst ourselves, with any hotels operated by
us and with third party service providers engaged by us or engaged
by or on behalf of any hotels operated by us who help manage your
data and communicate news and promotions to you but we will not
sell, rent or give away any information to third parties. Your data
will be treated in strict confidence and will only be retained for
so long as it is necessary or required by law. Such data will be
destroyed once its requirement is extinct or you request it.
We may provide your information to third parties for the purpose
of processing that information strictly on our behalf. In such circumstances,
the third party processors may not use the information for any purpose
except such processing and may not, for example, provide it to any
other person or use it for marketing unless upon our direction.
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4. Does Mandarin Oriental Transfer Information Overseas?
We may transfer your information outside of the
country in which it was collected or provided by you either for
the purpose of entering into or fulfilling a contract with you,
for processing by us or on behalf of the hotels we operate, for
marketing purposes or statistical purposes. Such transfer may be
to a country which is not part of the European Union and which may
not provide the same level of privacy protection as provided by
countries within the European Union. However, we do our utmost to
procure that those parties to whom we transfer information abide
by the same strict privacy policies as ourselves.
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5. How Secure Is Information About Me?
- We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL), which encrypts information
you input and which is certified by the Secure Server Certification
Authority.
- We reveal only the last four digits of your credit card numbers
when confirming a reservation. Of course, we transmit the entire
credit card number to the appropriate credit card company for
verification.
- It is important for you to protect against unauthorized access
to your password and to your computer. Be sure to sign off when
you have finished using a shared computer.
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6. What Information Can I Access?
Mandarinoriental.com gives you access to
your own profile which you may access via login, being your e-mail
address, and a self-defined password. You may, and we kindly ask you
to do so, update that information, if required. Information about
you that you may access are:
- Your Name, Address and Contact Details
- Your Room Requests that you previously entered on the Internet
- Your Credit Card details that you previously used, of which
only the last 4 digits of the number is shown at all times
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7. What Can I Do If I Have any Questions or Concerns?
Our Data Privacy Officer will be happy
to answer any concerns or queries you may have relating to the use
or storage of your personal data. You have the right to access such
data and to require a correction to any data which is incorrect. Our
Data Privacy Officer can be contacted at data-protection@mohg.com
or you may ask for phone or address details at any hotel operated
by Mandarin Oriental.
* "Mandarin Oriental", "Mandarin Oriental
Hotel Group", "we", "us" and "ourselves"
refers to all companies within the Mandarin Oriental International
Limited corporate group.
Mandarin Oriental International Limited
281 Gloucester Road,
Causeway Bay, Hong Kong
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