Cancellation PolicyCancellations or no shows within 24 hours will incur a 100% charge. A credit card number is required at the time of booking.
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Gift CertificatesAn ideal gift for spa enthusiasts, gift certificates are available at The Spa at Mandarin Oriental. Choose a Full or Half Day Programme, a Signature Treatment, an Advanced Time Ritual or a Holistic Time Ritual.
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Advance BookingsWe highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
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Spa EtiquetteOur spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity.
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Spa ArrivalWe recommend that you arrive at the Spa Reception at least 45 minutes prior to your first scheduled appointment as this allows us to have a brief discussion with you about your treatment and so that you can reach optimum relaxation using the Sanarium, Amethyst Crystal Steam Room, Vitality Pool and Zen Colour Therapy Relaxation area.
Please understand that late arrivals will not receive an extension of scheduled treatments.
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Age RequirementThe minimum age requirement for access to the Spa is 16.
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Health ConditionsPlease advise us of any health conditions, allergies, injuries or treatments when making your spa reservation.
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PregnancyWe have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.
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Loss or DamageWe regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in the safe provided in your locker during your visit.
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Spa PackagesTo obtain information on special Spa packages please contact the Spa Concierge on +44 (0) 20 7838 9888, or click here.
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Lifestyle BoutiqueTo continue your spa regime at home, all Spa products used in the treatments are available from the Lifestyle Boutique on departure.
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