Your Spa VisitAdvance bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
Cancellation Policy
Cancellation within 12 hours or a no show will incur a 100% charge. A credit card number is required at the time of booking.
Gift Certificates
An ideal gift for spa enthusiasts, gift certificates are available at The Spa at Mandarin Oriental, Kuala Lumpur.
Spa Packages
Information on special Spa packages or group programmes can be obtained by contacting the Spa Concierge at +60 (3) 2179 8772 ext. 3702 or email at mokul-spa@mohg.com.
Spa Etiquitte
Our Spa environment is one of tranquillity and relaxation. Please respect all spa guests’ right to privacy and serenity, and we ask that you turn off your mobile phones at all times.
Spa Arrival
We recommend that you check in at the Spa Reception at least 30 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and also gives you ample time to change and relax into the treatments that await you, as well as visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
Age Requirement
The minimum age requirement for access to the Spa is 18.
Health Conditions
Please advise us of any health conditions, allergies or injuries, which could affect your service when making your spa reservation.
Pregnancy
Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.
Cleanliness
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.
Loss Or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables in your guestroom or in the safe deposit box at spa reception during your visit. For the protection of your clothing, we also ask that you wear the robe provided.
Accidents Or Injuries
The Spa at Mandarin Oriental, Kuala Lumpur shall not be liable for any accident or injury suffered by member or guest.
Restrictions On The Use Of Facilities
The use of alcohol and tobacco on spa premises is strictly prohibited.
Spa Boutique
To continue your spa regimen at home, all Spa products used in the treatments and services are available next to the Spa reception.
Refund And Exhange Policy
Unopened retail products can be exchanged within seven days of purchase, if presented with the original receipt. No cash or credit card refunds will be processed.
Charges
All prices are subject to customary 5% government tax.
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