Cancellation Policy
Please allow 24 hours notice of cancellation to avoid charges. Cancellations within 24 hours will incur a 50% charge. In the event of cancellations within 12 hours or failure to show will incur a 100% charge. Credit card details are required at the time of booking.
Service Charge
All prices are subject to 10% service charge.
Tax
5% tax has been included into the listed price for each service.
Gift Certificates
An ideal gift for spa enthusiasts, gift certificates are available at The Spa at Mandarin Oriental, Tokyo. All gift certificates sold are non-refundable and cannot be exchanged for cash. When redeemed, gift certificates must be presented as the form of payment, otherwise you will be charged for the full value of the treatment. If lost, gift certificates are non-replaceable and non-refundable.
Spa Etiquette
Our spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all mobile devices (including phones, beepers, blackberry’s, pda’s and others).
Spa Arrival
We recommend that you check in at spa reception at least 60 minutes prior to your first scheduled appointment, which would allow us to have a brief discussion with you about your treatment expectations and allow you ample time to visit the spa's oasis of heat and water facilities. Please understand that extensions of scheduled treatments will not be accommodated as a result of late arrivals.
Age Requirement
The minimum age requirement for access to the Spa is 16.
Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your spa reservation.
Pregnancy
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.
Cleanliness
In keeping with our commitment to hygiene and safety, our equipment is sterilized and sanitized after every service and treatment.
Loss Or Damage
Please keep all valuables locked in your locker during your visit as we regret that we cannot be responsible for any loss or damage of personal articles.
Accidents Or Injuries
The Spa at Mandarin Oriental, Tokyo shall not be liable for any accident or injury suffered by guests.
Use Of Facilities
The use of alcohol and tobacco is strictly prohibited within the facility. Proper attire must be worn while exercising.
Spa Boutique
To continue your spa regimen at home, all spa products used in the treatments are available for purchase in our spa boutique.
Refund Policy
Unopened retail products can be exchanged within ten days of purchase, if presented with the original receipt. No cash or credit card refunds will be made.
Dress Code
For the protection of your clothing, we ask that you wear the robe provided.
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