Meetings by Mandarin Oriental is a global promise that ensures a truly successful event at every Mandarin Oriental hotel and resort worldwide. We match our global promise with a personal approach, creating meetings that are as individual as each of our hotels and resorts.
Our promises
Superior Product Knowledge
Our meetings professionals are certified and trained to be creative and think on their feet, to ensure your event is a memorable one
Highly-Personalized Site Inspections
When you visit us for a site inspection, you will be accompanied by a member of senior management
Understanding Your Program
We will listen attentively at all times, ensuring that your vision becomes a reality
Sensitive To Your Needs
We will handle any potential conflict with the utmost sensitivity
Communicating Your Event
We want everything to run like clockwork, so we have a seamless communications process in place between all departments
Handling Group Reservations
A dedicated Conference Sales Manager will be your single point of contact throughout your event, regardless of size
Involving Senior Management
We take your business seriously so senior management will be involved at all stages of your event
Superior Technical Support
We are committed to providing superior on-site technical support
Personalized Credit Procedures
Whatever your credit and billing needs, we will personalize procedures in advance of your event
Dedicated Event Staff
All our staff will be fully briefed, providing highly attentive service together with the utmost discretion
Effective Solutions
Our staff is trained to be responsive in finding effective solutions to unforeseen problems, quickly and discreetly
Serving The Meeting Planner
We will give you, the meeting planner, total support and will be on hand at all times to ensure a successful event
Measuring Client Feedback
We want to maintain our high standards so we constantly monitor our service and value feedback from our clients