Luxury Manila Hotel Spa

Your Spa Visit

Advance bookings

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy

Please allow 24 hours notice of cancellation to avoid a 50% charge. Cancellations or no shows within 24 hours will incur a 100% charge. A credit card number is required at the time of booking.

Gift Certificates

An ideal gift for spa enthusiasts, gift certificates are available at The Spa.

Spa Packages

Information on special Spa packages or group program can be obtained by contacting the Spa Concierge.

Spa Etiquette

Our Spa environment is one of tranquillity and relaxation. Please respect all spa guests' right to privacy and serenity, and we ask that you turn off your mobile phones at all times.

Spa Arrival

We recommend tht you check in at the Spa Reception at least 15 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and also gives you ample time to change and relax prior to the treatments that await you. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement

The minimum age requirement for access to the Spa is 18.

Health Conditions

When making your reservation, please advise us of any health conditions, allergies or injuries, which could affect your treatment.

Pregnancy

Please allow the Spa Concierge to guide you in selecting which treatments are most suitable fory ou during this special time.

Cleanliness

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your guestroom. For the protection of your clothing, we also ask that you wear the robe provided.

Accidents or Injuries

The Spa at Mandarin Oriental, Manila shall not be liable for any accident or injury suffered by a member or a guest.

Restrictions on the Use of Facilities

The use of alcohol and tobacco is strictly prohibited.

Refund and Exchange Policy

Unopened retail products can be exchanged within seven days of purchase, if presented with the original receipt. No cash or cedit card refunds will be processed.

Charges

All prices are subject to customary 12.8% government tax.