Pricing

Pricing is subject to change without notice.

Cancellation Policy

Please allow 24 hours notice of cancellation to avoid a 100% charge. A credit card number is required at the time of booking.

Advance Bookings

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Minimum Time Requirement

From Thursday through Sunday, The Spa has a minimum two-hour booking requirement for all non-hotel guests.

Gratuity

For your convenience, a 20% service charge will be added to your final bill for each service.

Spa Etiquette

Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity.

Spa Arrival

Age Requirement

The minimum age requirement for access to the Spa and Fitness Center is 18. All ages are welcome in the hotel swimming pool. Children under 18 must be accompanied by a responsible adult 18 years of age or older at all times when in the pool area.

Health Conditions

Please advise us of any health conditions, allergies or injuries which could affect your service when making your spa reservation.

Pregnancy

We have specially designed treatments for expectant mothers in their second and third trimester. Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.

Cleanliness

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker during your visit. For the protection of your clothing, we also ask that you wear the robe provided.

Spa Packages

Information on special Spa packages or group programs can be obtained by contacting the Spa Concierge at +1 (212) 805 8880.

Spa Boutique

To continue your spa regimen at home, all spa products used in the treatments and services are available in our Spa Boutique.

Gift Certificates

An ideal gift for spa enthusiasts, gift certificates are available at The Spa at Mandarin Oriental, New York.