Your Spa Visit
Please allow 24 hours notice of cancellation to avoid a 100% charge. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. A credit card account number is required at the time of booking.
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
For your convenience, a 19% service charge has been calculated and will be added to your final bill for each service.
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity.
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and also gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
The age requirement for spa treatments and access to the Spa heat experience area is 18 years. The minimum age requirement for access to the Fitness Center is 16 years. All ages are welcome in the hotel pool; however children under the age of 16 must be accompanied by a responsible adult of at least 18 years when in the pool area.
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your spa reservation.
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatments are the most for you during this special time.
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker during your visit. For the protection of your clothing, we also ask that you wear the robe that is provided.
Pricing is subject to change without notice.
For Saturday and Sunday, The Spa has a minimum two-hour booking requirement on body treatments and a minimum 80 minute booking requirement on Face and Nail treatments for all non-hotel guests.
An ideal gift for spa enthusiasts, gift cards are available at The Spa at Mandarin Oriental, Washington DC
The Spa at Mandarin Oriental, Washington, DC shall not be liable for any accident or injury suffered by a member or guest.
The use of alcohol and tobacco is strictly prohibited. Proper attire must be worn while exercising. Sports shoes are required in the Fitness Center.
Unopened retail products can be exchanged within fourteen days of purchase, if presented with the original receipt. No refunds will be issued on gift cards.
+1 (202) 787 6100
Daily 9am-9pm
Daily 5:30am-9pm
For more details on our spa treatments please download the spa brochure.
