For more than 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, ‘to delight our guests each and every day’ began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark – a status it still holds today.
In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.
As a consequence, the two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.
Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia, and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for local residents and luxury travellers alike.
Global Brand Expansion
In order to bring our individual brand of acclaimed luxury hospitality to a wider market we began extending our reach, embarking on a growth trajectory to establish our award-winning brand in key city and resort destinations around the globe. In 1987 we launched our first US property in San Francisco, and in the mid-1990s, we purchased our London flagship.
At the beginning of the millennium, the Group created a mid-term goal to double the number of hotel rooms around the world to over 10,000. This would be achieved by capitalizing on our brand heritage via a combination of ownership and management agreements.
Our expansion began in earnest in 2000 with the purchase of the prestigious Rafael Group of hotels which immediately increased our portfolio from 14 to 20 unique properties, and gave us critical mass across three continents. During this year, we also completed an extensive renovation of Mandarin Oriental Hyde Park, London and successfully positioned the hotel as one of the finest in the city. We also opened a stylish urban resort in Miami, and began the global implementation of our holistic spa concepts.
Today, our extensive collection of holistic spas, which combine Asian and western treatment techniques, achieve numerous individual awards. Mandarin Oriental is the only luxury hotel group to have 10 Forbes ‘Five-Star’ spas across our global portfolio – more than any other hotel group in the world.
In late 2003, we opened the iconic Mandarin Oriental, New York. This exciting project, located in the ground breaking Time Warner building, firmly established the Group in the all-important US market. During this time, we also successfully launched the first of our Residences at Mandarin Oriental above our New York hotel, offering owners the chance to live a truly luxurious Mandarin Oriental lifestyle. Our expansion in the US continued in 2004 with the opening of Mandarin Oriental, Washington DC.
In 2005 we opened a second luxury hotel in Hong Kong - The Landmark Mandarin Oriental. This intimate and contemporary property offers spacious, modern facilities combined with Mandarin Oriental’s faultless service, and has proved a resounding success. It was clear by now that we were becoming increasingly renowned for spectacular design, and one of our core competencies has been to build established relationships with internationally acclaimed architects and designers, in order to create our collection of unique hotels. At the end of 2005 we opened another important milestone property in Tokyo, a hotel which is a fine example of striking design that truly reflects the individuality of its location.
At the same time we began to further develop our expertise for creating superb in-house restaurants and bars. By working with some of the best chefs in the industry together with encouraging homegrown culinary talent, we are able to offer guests innovative and exciting dining experiences that are exclusive to Mandarin Oriental. Today, we are the only luxury hotel group to achieve 16 Michelin stars for dining in 11 of our restaurants – more than any other hotel group in the world.
Between 2006 and 2010, we extended our reach further, and established select hotels in Prague, Boston, Las Vegas, Macau and Barcelona. We also completed a comprehensive USD140 million dollar renovation of our Hong Kong flagship, which was re-launched with much fanfare at the end of 2006. During this time, we began our growth in mainland China, opening our first resort property in Sanya, on Hainan Island. We also renovated several of our more established Asian properties, in order to better reflect our growing brand stature.
In 2011 we entered the Paris market to great acclaim, with a superb property situated in a prime location on the Rue St. Honoré. In 2012 we successfully re-branded a project in Atlanta and in 2013 we continued our China expansion with the launch of two hotels in Guangzhou and Shanghai. Both hotels received the Hurun ‘Hot Hotel’ award in their opening year, one of the most recognized awards in China. In 2013 we also celebrated ‘50 Fantastic Years’, with a grand celebration gala held at Mandarin Oriental, Hong Kong, which was attended by many of the celebrities who are ‘fans’ of Mandarin Oriental, as part of an award-winning advertising campaign.
In 2014 we opened a new luxury landmark hotel in Taipei and a beautiful resort in Bodrum, Turkey, and in 2015 we opened hotels in Milan and Marrakech.
The Group Today
Today we are firmly established as a truly global luxury player, with a presence in major cities and resort destinations around the world. We now operate 31 hotels and seven residences in 21 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. We have a strong pipeline of hotels and residences under development, and our development team continues to review opportunities globally.
The Residences at Mandarin Oriental are attached to, or in close proximity to our award-winning hotels. All of these private homes offer owners exclusive and immediate access to hotel services and facilities together with world class, trusted, management attention.
As we grow, we continue to invest behind our 12,000 dedicated colleagues, who provide extraordinary service, based on our oriental heritage, and who remain our most valuable resource.
Looking to the future, as we continue to grow, our aim is not to be the biggest hotel group in the world, but to be recognized as providing the very best in luxury hospitality.