Executive Vice President, Operations Director – The Americas

Jan D. Goessing is Executive Vice President, Operations Director – The Americas, responsible for the operations of the Group’s current and future portfolio of hotels in this region. Jan joined the Group in 1994 as Hotel Manager of Mandarin Oriental, Hong Kong and has subsequently been General Manager of four of the Group’s award-winning properties, including Washington, Bangkok and New York.

Prior to joining Mandarin Oriental, Jan held senior management positions throughout the United States; in Chicago, Boston and Beverly Hills with the Regent-Beverly Wilshire. He has also worked for Intercontinental and Kempinski Hotels in Luxembourg and Germany early in his career. Jan is based in the Group’s New York office.


Group Director of Brand Communications 

Jill Kluge is Group Director of Brand Communications overseeing all aspects of the Group’s corporate communications strategies including global public relations, international advertising and digital marketing, brand identity and financial communications. Jill joined Mandarin Oriental in 1991 in Hong Kong as Group Public Relations Manager and was promoted to her current role in 2000. She transferred to the Group’s corporate office in London in 2001. 

Jill has over 30 years’ experience in the hospitality industry, and prior to joining the Group, she held various sales and marketing positions in a variety of international hotel brands in the UK and Asia. She has a BA Honours Degree in History from Cardiff University, as well as a post graduate qualification from the Institute of Personnel Management.


Group Director of Technical Services 

Vincent Marot is Group Director of Technical Services responsible for all aspects of technical services for hotels under operation and development. Vincent joined Mandarin Oriental in 1996 and has held a variety of senior management positions at Mandarin Oriental hotels. He was appointed Regional Director of Technical Services, EMEA based in France in 2008 and was promoted to his current role in 2012. He is now based at the Group’s Hong Kong office. 

Vincent has over 25 years of experience in hotels and resorts’ technical services. Prior to joining Mandarin Oriental, he spent six years with Club Med as a Director of Engineering, and four years as Chief Engineer and Property Manager for high-rise condominiums in the United States. 

Vincent holds a Diploma in Mechanical Engineering and a Graduate Certificate in Business Management from the Royal Melbourne Institute of Technology University.


Chief Information Officer 

Monika Nerger is Chief Information Officer overseeing all aspects of the Group’s global technology. She joined Mandarin Oriental in 2006 as Vice President of Technology, the Americas, and was promoted to her current role in 2011. She is based in the Group’s Hong Kong and San Francisco offices.

Prior to joining Mandarin Oriental, Monika worked internationally with Pan Pacific Hotels, KPMG Consulting, and Royal Caribbean Cruise Lines. She holds a Master’s Degree in Business from the University of Miami as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma. She is currently a Board member of HTNG (Hotel Technology Next Generation).


Group Director of Food and Beverage 

David Nicholls is Group Director of Food and Beverage, responsible for Mandarin Oriental’s food and beverage interests on a global basis. He joined Mandarin Oriental, Hyde Park in November 1996 as Director of Food and Beverage and Executive Chef, and was promoted to his current position in 2007. He is based at the Group’s London office. 

David has over 30 years of relevant experience, and under his tenure some of the world’s most distinguished culinary talent has joined Mandarin Oriental, including Heston Blumenthal, Daniel Boulud and Thierry Marx. 

Prior to joining Mandarin Oriental, he worked as a chef at Buckingham Palace, and was the youngest chef in the United Kingdom to be awarded a Michelin star.