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Doing More for a Sustainable Future

For more than 50 years Mandarin Oriental has been recognised as a leader in luxury hospitality. The hotels are renowned for service excellence, which is delivered daily by 12,000 colleagues around the world. The Group remains committed to operating its hotels to the highest standards and in responsible and sustainable ways. 

As the Group extends its global reach, it is important to have a framework of sustainability strategies and programmes in place to address topics such as climate change and water scarcity. 

In 2015, the Group sharpened its focus on sustainability—convening a stakeholder panel of leading NGOs and experts to prioritize the most quantifiable topics. As a result, this report is the first to be published using the G4 standards from the Global Reporting Initiative, which is the leading standard for corporate reporting on sustainability. 

The 2015 report highlights the progress towards the Group’s 2020 environmental goals as well as group-wide commitments and practices to deliver excellence, advance sustainability and champion the communities in which it operates. The aim is also to be transparent about future sustainability challenges and ambitions. 

The 2015 sustainability accomplishments were made possible due to the hard work and dedication of the Group’s 12,000 colleagues: 

  • From 2007–2015, Group-wide emissions and water intensity were reduced by 18.8% and 16.0% respectively—placing the company well on-track to meet its 2020 goals and resulting in cost savings in excess of US$36 million to date.
  • The Group celebrated its 15th year of executing the Safe, Sound and Sustainable Programme—exceeding the 2015 Group-wide performance target and improving environmental performance scores for the fourth consecutive year.
  • Mandarin Oriental colleagues across all destinations, continued to identify and engage with local community needs in impactful and targeted ways.
Despite the company’s pride in these accomplishments, it recognizes that it must continue to evolve and improve, particularly in the area of waste minimisation, in order to meet the 2020 goal of a 20% reduction in waste intensity from 2012 levels. 

Looking ahead, the Group will continue to encourage colleagues to advance sustainability, and engage with communities and stakeholders to achieve measurable results over the decades to come. Thank you for following Mandarin Oriental’s progress.


James Riley
Group Chief Executive