For more than 50 years Mandarin Oriental has been recognised as a leader in luxury hospitality. The Group is dedicated to delivering service excellence and to operating its hotels and residences in a responsible and sustainable way.
Mandarin Oriental is committed to sustainable tourism and supports the United Nations Sustainable Development Goals. The Group has a framework of sustainability strategies and programmes in place to address topics such as decent work and economic growth as well as clean energy and water scarcity.
The 2017 report shows the progress made towards the Group’s specific 2020 environmental goals as well as group-wide commitments and practices to deliver excellence, advance sustainability and champion the communities in which it operates. We highlight stories of innovation across our hotels and aim to be transparent about the challenges we face.
The accomplishments achieved in 2017 were made possible due to the hard work and dedication of the Group’s 12,500 colleagues who continue to identify impactful ways to respond to local community and environmental needs.
Group Chief Executive