Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is an international hotel investment and management group with deluxe hotels, resorts and residences in sought-after destinations around the world. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. The Group has equity interests in a number of its properties and adjusted net assets worth approximately US$5.8 billion as at 30th June 2019.

Mandarin Oriental’s aim is to be recognised as the world’s best luxury hotel group. This will be achieved by investing in the Group’s exceptional facilities and its people, and seeking selective opportunities for expansion around the world, while maximising profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group is committed to exceeding its guests’ expectations through exceptional levels of hospitality, while maintaining its position as an innovative leader in the hotel industry.

The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.

 

*For alternative language versions of press materials, please contact hotels or PR agencies listed.

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Brand Information

Recent Releases

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Mandarin Oriental, Guangzhou Unveils Chic New Room Package to Celebrate Autumn

04 September 2019

Mandarin Oriental, Guangzhou, in partnership with renowned fashion brand Tory Burch, has unveiled the Bouquet of Guangzhou experience. ...

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Mandarin Oriental, Doha Celebrates the Launch of New Restaurant, Mosaic

03 September 2019

Mandarin Oriental, Doha is delighted to open Mosaic, one of the city’s most exciting dining destinations, featuring a culinary journey that celebrates the convergence of East and West. ...

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Mandarin Oriental Jumeira, Dubai Introduces Exclusive Lifestyle Membership Program

02 September 2019

Mandarin Oriental Jumeira, Dubai unveils its much-anticipated lifestyle membership program, incorporating the best the beachfront resort has to offer. ...

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Global Luxury Travel Network Virtuoso® Names Amanda Hyndman Best Hotelier of the Year 2019

26 August 2019

Amanda Hyndman, Area Vice President, Operations and General Manager at Mandarin Oriental Hyde Park, London was voted Hotelier of the Year at the 2019 Virtuoso Best of the Best Awards at ...

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Golden Week, Golden Journey: Mandarin Oriental Hotel Group Launches Autumn Escape packages Celebrating China's National Day Holiday

15 August 2019

From exploring new destinations to connecting with family and friends, this is the season to travel, make memories and experience the world. Travel with award-winning Mandarin Oriental ...

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Mandarin Oriental, Barcelona Offers Prestigious Catalonian Wine Journey of Priorat

09 August 2019

Mandarin Oriental, Barcelona is offering guests an opportunity to discover Catalonia’s prestigious Priorat wine region and one of its most famous wineries. ...

Recent Releases

Mandarin Oriental, Guangzhou Unveils Chic New Room Package t ...

04 September 2019

Mandarin Oriental, Guangzhou, in partnership with renowned fashion brand Tory Burch, has unveiled the Bouquet of Guangzhou experience. ...

Mandarin Oriental, Doha Celebrates the Launch of New Restaur ...

03 September 2019

Mandarin Oriental, Doha is delighted to open Mosaic, one of the city’s most exciting dining destinations, featuring a culinary journey that celebrates the convergence of East and West. ...

Mandarin Oriental Jumeira, Dubai Introduces Exclusive Lifest ...

02 September 2019

Mandarin Oriental Jumeira, Dubai unveils its much-anticipated lifestyle membership program, incorporating the best the beachfront resort has to offer. ...

Global Luxury Travel Network Virtuoso® Names Amanda Hyndman ...

26 August 2019

Amanda Hyndman, Area Vice President, Operations and General Manager at Mandarin Oriental Hyde Park, London was voted Hotelier of the Year at the 2019 Virtuoso Best of the Best Awards at the 31st annual Virtuoso Travel Week conference in Las Vegas. ...

Golden Week, Golden Journey: Mandarin Oriental Hotel Group L ...

15 August 2019

From exploring new destinations to connecting with family and friends, this is the season to travel, make memories and experience the world. Travel with award-winning Mandarin Oriental Hotel Group and write your season’s chapter through the Holiday E ...

Mandarin Oriental, Barcelona Offers Prestigious Catalonian W ...

09 August 2019

Mandarin Oriental, Barcelona is offering guests an opportunity to discover Catalonia’s prestigious Priorat wine region and one of its most famous wineries. ...

Our History

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For more than 50 years, Mandarin Oriental has been established as a leader in luxury hospitality and has a rich and proud history. Our mission, “to completely delight and satisfy our guests” began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark – a status it still holds today.

In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.

These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.

Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.

To bring our individual brand of acclaimed luxury hospitality to a wider market we began extending our reach, embarking on a growth trajectory to establish our award-winning brand in key city and resort destinations around the globe. In 1987 we launched our first US property in San Francisco, and in the mid-1990s, we purchased our London flagship.

Our expansion began in earnest in 2000 with the purchase of the prestigious Rafael Group of hotels which immediately increased our portfolio from 14 to 20 unique properties and gave us critical mass across three continents. During this year, we also completed an extensive renovation of Mandarin Oriental Hyde Park, London and successfully positioned the hotel as one of the finest in the city. We also opened a stylish urban resort in Miami and began the global implementation of our holistic spa concepts.

Today, our extensive collection of holistic spas, which combine Asian and western treatment techniques, achieve numerous individual awards. Mandarin Oriental currently has 13 Forbes “Five-Star” spas across our global portfolio – more than any other hotel brand in the world.

In late 2003, we opened the iconic Mandarin Oriental, New York. This exciting project, located on Columbus Circle firmly established the Group in the all-important US market. During this time, we also successfully launched the first of our Residences at Mandarin Oriental above our New York hotel, offering owners the chance to live a truly luxurious Mandarin Oriental lifestyle. Our expansion in the US continued in 2004 with the opening of Mandarin Oriental, Washington DC.

In 2005 we opened a second luxury hotel in Hong Kong - The Landmark Mandarin Oriental. This intimate and contemporary property offers spacious, modern facilities combined with Mandarin Oriental’s faultless service, and has proved a resounding success. It was clear by now that we were becoming increasingly renowned for spectacular design, and one of our core competencies has been to build established relationships with internationally acclaimed architects and designers, to create our collection of unique hotels. At the end of 2005 we opened another important milestone property in Tokyo, a hotel which is a fine example of striking design that truly reflects the individuality of its location.

At the same time, we began to further develop our expertise for creating superb in-house restaurants and bars. By working with some of the best chefs in the industry together with encouraging homegrown culinary talent, we offer guests innovative and exciting dining experiences that are exclusive to Mandarin Oriental. Today, we have 23 Michelin stars for dining in 16 of our restaurants – more than any other hotel brand in the world.

Between 2006 and 2010, we extended our reach further, and established select hotels in Prague, Boston, Macau and Barcelona. We also completed a comprehensive USD140 million-dollar renovation of our Hong Kong flagship, which was re-launched with much fanfare at the end of 2006. During this time, we began our growth in mainland China, opening our first resort property in Sanya, on Hainan Island. We also renovated several of our more established Asian properties, to better reflect our growing brand stature.

In 2011 we entered the Paris market to great acclaim (pictured), with a superb property situated in a prime location on the Rue St. Honoré and in 2013 we continued our China expansion with the launch of two hotels in Guangzhou and Shanghai. Both hotels received the Hurun ‘Hot Hotel’ award in their opening year, one of the most recognized awards in China. In 2013 we also celebrated “50 Fantastic Years”, with a grand celebration gala held at Mandarin Oriental, Hong Kong, which was attended by many of the celebrities who are “fans” of Mandarin Oriental, as part of our award-winning advertising campaign.

In 2014 we opened a new luxury landmark hotel in Taipei and a beautiful resort in Bodrum, Turkey, and in 2015 we opened hotels in Milan and Marrakech and acquired the iconic Hotel Ritz, Madrid in a joint venture purchase. This historic hotel is currently closed for an extensive refurbishment and is scheduled to reopen in early 2020. In 2017 we took over management of Hotel Santiago in Chile, which is open for business and is also currently undergoing a comprehensive renovation. We also extended our resort reach with the opening of Mandarin Oriental, Canouan, in St. Vincent and the Grenadines (pictured). In 2018 we announced an intimate luxury resort on Lake Como, Italy. Mandarin Oriental, Lago di Como will be a stunning complement to our Milan property when it opens for the season in Spring 2019.

Other openings in 2019 include our first Middle Eastern properties in Dubai and Doha, plus a boutique hotel in China’s capital, Beijing. Our London flagship Mandarin Oriental Hyde Park, will also be fully relaunched in April 2019, following an extensive restoration. Our growth strategy continues, with a strong pipeline of hotels and residences under development, and our development team continues to review opportunities globally.

Another important facet of our brand is The Residences at Mandarin Oriental. These luxurious private homes are attached to or are near our award-winning hotels and offer owners exclusive access to hotel services and facilities together with world class, trusted, management attention.

Today we are firmly established as a truly global luxury player, with a presence in major cities and resort destinations around the world. We now operate 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place.

As we grow, we continue to invest behind our 12,000 dedicated colleagues, who provide extraordinary service, based on our oriental heritage, and who remain our most valuable resource.

Looking to the future, while we continue to grow, our aim is not to be the biggest hotel group in the world, but to be recognised as providing the very best in luxury hospitality.

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