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Validity Extension and Refund of Vouchers Issued by Mandarin Oriental, Taipei

The validity of accommodation, dining and ‘Fitness and Wellness One-Day Pass’ vouchers purchased during the 2019 Taipei International Travel Fair, or dining vouchers purchased through other online channels, will be automatically extended to June 30, 2021. If you wish to apply for a refund, please refer to the following instructions.

 

Q: I purchased room vouchers during the 2019 Taipei International Travel Fair. What will happen next?

A: The validity of the room vouchers you purchased during the 2019 Taipei International Travel Fair will be extended to 30 September 2021. Alternatively, you may also apply for a refund. The payment method of your refund will be the same as the payment method used during your purchase. To proceed with a voucher refund, kindly email your name, contact phone number, and voucher serial number to motpe-reservations@mohg.com, and we will gladly assist you. Kindly be informed that it will take 7 to 10 working days to process your refund. Thank you for your patience.

 

Q: I would like to refund the 2019 ITF room vouchers. How should I proceed?

A: If you purchased your voucher online, you may click the button at the bottom of the confirmation email that you received and follow the procedures accordingly, the payment method of your refund will be the same as the payment method used during your purchase. If you hold printed vouchers, kindly email your name, contact phone and voucher serial number (labelled as MOLAXXXXXXXXXXXXX / MOLBXXXXXXXXXXXX) to motpe-reservations@mohg.com, we will gladly assist you with the refund and GUI handling procedures. Kindly be informed that the refund process will take approximately 7 to 10 working days. We thank you in advance for your patience.

 

Q: I purchased Café Un Deux Trois dining vouchers during the 2019 Taipei International Travel Fair. What will happen next?

A: The validity of Café Un Deux Trois dining vouchers you purchased during the 2019 Taipei International Travel Fair will be extended to 30 December 2021 (blackout dates: 7 to 8 August, 14 to 15 August, 24-26 December 2021). Please feel free to redeem your vouchers prior to the extended expiration date or use them as cash equivalents of printed value when you dine at other restaurants including Ya Ge, Bencotto, and The Mandarin Cake Shop at Mandarin Oriental, Taipei. Or, you may proceed to apply for a refund.

 

Q: I would like to refund the 2019 ITF Café Un Deux Trois dining vouchers. How should I proceed?

A: If you purchased your voucher online, you may click the button at the bottom of the confirmation email that you received and follow the procedures accordingly, the payment method of your refund will be the same as the payment method used during your purchase. If you hold printed vouchers, kindly email your name, contact phone number and voucher serial number (labelled as MOLAXXXXXXXXXXXXX /MOLBXXXXXXXXXXXXX) to motpe-dining@mohg.com, we will gladly assist you with the refund and GUI handling procedures. Kindly be informed that it will take approximately 7 to 10 working days to process your refund. We thank you in advance for your patience.

 

Q:  I purchased The Jade Lounge afternoon tea vouchers during the 2019 Taipei International Travel Fair. What will happen next?

A:  The validity of The Jade Lounge afternoon tea vouchers you purchased during the 2019 Taipei International Travel Fair will be extended to 30 December 2021 (blackout dates: 7 to 8 August, 14 to 15 August, 24-26 December 2021). Please feel free to redeem your vouchers prior to the extended expiration date or use them as cash equivalent of printed value when you dine at other restaurants including Ya Ge, Bencotto, and The Mandarin Cake Shop at Mandarin Oriental, Taipei. Or, you may proceed to apply for a refund.

 

Q: I would like to refund the 2019 ITF Jade Lounge afternoon tea vouchers. How should I proceed?

A: If you purchased your voucher online, you may click the button at the bottom of the confirmation email that you received and follow the procedures accordingly, the payment method of your refund will be the same as the payment method used during your purchase. If you hold printed vouchers, kindly email your name, contact phone number and voucher serial number (labelled as MOLAXXXXXXXXXXXXX /MOLBXXXXXXXXXXXXX) to motpe-dining@mohg.com, we will gladly assist you with the refund and GUI handling procedures. Kindly be informed that it will take approximately 7 to 10 working days to process your refund. We thank you in advance for your patience.

 

Q: I purchased Café Un Deux Toris and The Jade Lounge’s dining vouchers through other online channels, how shall I apply for refund?

A: For the refund of dining vouchers purchased through any other online channels, please contact the respective online channel where you purchased for more details. 

 

Q: I purchased Oriental Essence spa treatment vouchers during the 2020 Online Travel Fair. What will happen next?   

A: Please feel free to redeem your vouchers prior to 20 December 2021.