Senior Management

Laurent Kleitman

Group Chief Executive | mohg-gce@mohg.com

Laurent Kleitman was appointed Group Chief Executive of Mandarin Oriental Hotel Group in September 2023.

A seasoned leader in the world of luxury lifestyle brands, Laurent’s career spans over 30 years in senior leadership roles with global corporations including Unilever, Coty and LVMH. Laurent has been responsible for the strategic direction and growth of many iconic global brands across Europe, the Americas and Asia and has been based in New York, London, Paris, Milan, Moscow and Bangkok. Before joining Mandarin Oriental, Laurent served as President and Chief Executive of Parfums Christian Dior, the largest LVMH beauty business, successfully guiding the brand's transformation and fast development in the fragrance, make-up, skincare and spa categories.

He is a French national and a graduate of Reims Management School and is now based in the Group’s Hong Kong office.

Matthew Bishop

Chief Financial Officer | mohg-fd@mohg.com

Matthew Bishop was appointed Chief Financial Officer of Mandarin Oriental Hotel Group in September 2021.

A Chartered Accountant, he joined the Jardine Matheson Group, of which Mandarin Oriental is a part, in 2009. Matthew has worked in Hong Kong and the UK in a variety of senior finance roles in Jardine Pacific, Jardine Technology Holdings and Jardine Motors Group. Before joining Jardines he spent 4 years in banking and 6 years at the British Foreign and Commonwealth Office. Matthew’s most recent position was as Group Treasurer for Jardine Matheson.

He is based at the Group’s Hong Kong office.

Kieren Barry

Group Counsel | mohg-gc@mohg.com

Kieren Barry is Group Counsel and is responsible for overseeing all aspects of the Group’s legal services worldwide. He joined Mandarin Oriental in 2006 and is based at the Group’s Hong Kong office.

Prior to joining Mandarin Oriental, Kieren worked in private practice as a litigator then commercial property lawyer, moving in-house as Senior Legal Counsel for all Intercontinental, Crowne Plaza and Holiday Inn hotels in Asia Pacific, and later as General Counsel for an international sports and leisure group in Switzerland.

Kieren holds degrees in Classics and Law from Auckland University, and is admitted to the High Court of New Zealand as a Barrister and Solicitor.

Emlyn Brown

Group Director Wellbeing

Emlyn joined Mandarin Oriental as Group Director Wellbeing, responsible for shaping the Group’s global wellness vision and leading the evolution of spa, fitness and leisure experiences across all properties. His remit encompasses the development of innovative wellness concepts, design excellence and the integration of wellbeing into every aspect of the guest journey.

He brings more than 20 years of international experience in the wellness and hospitality sectors. Prior to joining Mandarin Oriental, Emlyn was Senior Vice President of Wellbeing, Strategy & Design at Accor, based in Paris, where he led global wellbeing innovation across the Group’s luxury and lifestyle brands. Earlier in his career, he held senior global roles including Global Design Director and Managing Director Asia at Resense Spas in Geneva and Beijing, as well as Wellness Director at GOCO Hospitality in Bangkok, where he developed concepts and operational strategies for leading brands such as MGM, Ritz-Carlton, Starwood, Emaar and Viceroy. He also spent three years with Six Senses Hotels and Resorts as Spa Operations Director for Europe and Asia Pacific and began his career in luxury health clubs with Holmes Place, overseeing the development of its Swiss and German portfolio.

Raphael Bick

Chief Information Officer

Raphael Bick joined Mandarin Oriental as Chief Information Officer in August 2025. He is responsible for the Group’s technology, digital, and data/analytics transformation, driving innovation and the application of AI to deliver exceptional and personalised experiences for guests and colleagues.

Before joining Mandarin Oriental, Raphael was a Partner at McKinsey & Company, where he led the Firm’s Technology Practice in Asia and advised leading consumer-facing businesses on modernising core systems and delivering digital and AI transformations.

A German national, Raphael holds an MBA from INSEAD and has worked extensively across Asia, Europe, the Middle East and the United States. He is based in Hong Kong.

Flavia Daudan Caponi

Regional Vice President, Operations

Flavia Daudan Caponi is Regional Vice President, Operations, with responsibility for driving hotel performance across Europe and the Americas. She joined Mandarin Oriental in 2001 and is based at the Group’s London office.

With more than 30 years’ experience in luxury hospitality, including 24 years with Mandarin Oriental, Flavia brings a truly global perspective shaped by leadership roles across more than seven countries, including China, Hong Kong, Thailand, Switzerland, the United Kingdom and the United States. Her career spans commercial strategy positions with esteemed brands such as The Dorchester Collection and The Peninsula Group, alongside senior operations and general management roles within several Mandarin Oriental hotels worldwide.

An Italian national, Flavia holds an Executive MBA from the Royal Melbourne Institute of Technology and a Postgraduate Diploma in Hospitality Management from Les Roches.

Francesco Cefalu

Chief Development Officer | mohg-cdo@mohg.com

Francesco Cefalu is the Chief Development Officer responsible for Mandarin Oriental’s global development strategy of luxury hotels and residential projects, supporting the company’s growth objectives and ensuring the brand is well-represented in the world’s most desirable destinations.

He joined Mandarin Oriental in 2016 as the Regional Development Director for EMEA, and has since led the Group’s development strategy in the region, resulting in projects including Lake Como, Riyadh, Mallorca, Zurich, and Tel Aviv.

Francesco has extensive experience in hospitality real estate, including hotel management contracts, company investments, and residential agreements. In his previous roles, he worked for brands such as Four Seasons Hotels & Resorts and Hilton Worldwide, with management positions in Brazil, Italy, and the UK. Francesco is an Italian national and graduated from Bocconi University in Milan with a degree in Economics. He holds an MBA from Harvard Business School in Boston. Francesco remains based at the Group’s London corporate office.

Geraldine Dobey

Group Director of Service and Opening Excellence

Geraldine Dobey serves as Group Director of Service and Opening Excellence at Mandarin Oriental, where she leads the brand’s global Service Excellence strategy and oversees the delivery of operational distinction across new openings.

With more than 30 years of international experience, Geraldine has held senior management positions in London, Geneva and Paris. Prior to her current role, she was General Manager of Mandarin Oriental, Paris and Area Vice President for Geneva and Marrakech.

Before rejoining Mandarin Oriental in July 2021, Geraldine held leadership roles with Disney, Hilton, Mandarin Oriental, Geneva, and the French Groupe Barrière. She holds a Bachelor’s degree with honours in Hotel and Catering Management from the Galway-Mayo Institute of Technology in Ireland and serves as Vice-President of the Club of Executives of the International and Prestigious Hotel Industry in France.

Samantha Furlong

Group Director of Rooms

Samantha Furlong is Group Director of Rooms, overseeing all aspects of Rooms Division including Front Office, Housekeeping, and Guest Services.

After studying and gaining experience with luxury hotels in Asia and Europe, Samantha joined Mandarin Oriental, Miami in 2004 and relocated to the Hong Kong corporate office in 2007. With over 20 years at Mandarin Oriental, Samantha has overseen various project management endeavours and played a key role in hotel openings, core system training, and operational standards and management. She assumed her current position in 2023. Samantha, an Australian national, holds a BA (Hons) in Hospitality Management from Florida International University, USA, and an Advanced Diploma in Hotel Management from DCT International School, Switzerland.

Amanda Hyndman

Chief Operating Officer

Amanda joined Mandarin Oriental in 2007 and is Chief Operating Officer, responsible for global hotel operations as well as overseeing the corporate teams in Rooms, Food and Beverage, Spa and Wellness, Quality and Risk Management. At this time, she will also continue in her current role as Chief People & Culture Officer.

Her career spans over 30 years in the luxury hotel industry and she has been with the Group for 18 years. In that time, she has held several senior management roles in Mandarin Oriental hotels in the UK, Hong Kong, Bangkok and Washington DC as well as Area Vice President roles overseeing hotels in the UK, Germany, Czech Republic and Switzerland and thereafter Hong Kong, Macau and Southern China. Her impressive contribution to the success of the Group led to her appointment as Group Director of Quality & Rooms in 2020 and her subsequent appointment in May 2023 as Chief People & Culture Officer with a task of driving the Group’s evolution from HR to People & Culture.

A British national, she holds a BA (Hons) in Hotel Management from the University of Strathclyde. Amanda was voted Hotelier of the Year at 2019 Virtuoso Best of the Best Awards.

Greg Liddell

Regional Vice President, Operations

A seasoned hotelier with over 25 years of experience in the luxury hospitality industry, Greg has successfully led major repositioning projects, including the historic renovation of Mandarin Oriental, Bangkok and the reopening of Mandarin Oriental Ritz, Madrid. He began his career with Mandarin Oriental in 2009.

An Australian national, Greg studied and worked in Sydney before embarking on an international hospitality career in Asia. Prior to joining Mandarin Oriental, he held various senior management positions including General Manager of Aman Resorts and Group General Manager of Karma Resorts. He was appointed General Manager of Mandarin Oriental, Hong Kong and Area Vice President, Operations in 2023, overseeing properties in Hong Kong, Macau, Taipei and Tokyo. He now brings this depth of experience to his expanded regional mandate as Regional Vice President, Operations for Asia and the Middle East, providing strategic leadership and support to a diverse portfolio of landmark hotels and key development projects across the region and is a member of the Group’s Global Leadership Team.

Vincent Marot

Chief Technical Services Officer

Vincent Marot is Chief Technical Services Officer responsible for all aspects of technical services for hotels under operation and development. Vincent joined Mandarin Oriental in 1996 and has held a variety of senior management positions at Mandarin Oriental hotels. He was appointed Regional Director of Technical Services, EMEA based in France in 2008 and was promoted to his current role in 2012. He is now based at the Group’s Hong Kong office.

Vincent has over 25 years of experience in hotels and resorts’ technical services. Prior to joining Mandarin Oriental, he spent six years with Club Med as a Director of Engineering, and four years as Chief Engineer and Property Manager for high-rise condominiums in the United States.

Vincent holds a Diploma in Mechanical Engineering and a Graduate Certificate in Business Management from the Royal Melbourne Institute of Technology University.

Christian Gradnitzer

Group Director of Food and Beverage

Christian Gradnitzer is Group Director of Food and Beverage, responsible for Mandarin Oriental’s food and beverage interests on a global basis. He has more than three decades of experience creating, scaling, and transforming some of the industry's most recognised food and beverage portfolios.

Prior to joining Mandarin Oriental, Christian served as Vice President of Business Expansion for RIKAS Hospitality Group, one of the Middle East’s most respected lifestyle and dining companies, and Paris Society International, the global arm of the celebrated French hospitality group. He began his career as a chef apprentice in Austria, honing his skills at Grand Hotel Bad Ragaz in Switzerland, The Dorchester in London, and Dubai’s Burj Al Arab. He also played a key role in creating Jumeirah Group’s global restaurant division, contributed to large scale portfolio growth at Doğuş Group’s D.ream in Istanbul, and directed F&B strategy for Hilton International across EMEA, collaborating with owners and on property teams to deliver distinctive dining concepts.

ShaoWei Ong

Chief People & Culture Officer

ShaoWei has almost 3 decades of leadership experience across a diverse range of industries, including hospitality, banking, fintech, music, and engineering, bringing a wealth of expertise in HR transformation, organisational redesign, culture building, leadership development, and digital transformation to her role as Chief People & Culture Officer.

Her career highlights include steering strategic initiatives, driving innovation, and crafting talent strategies in roles such as Group Human Resources Director at Jardine Schindler, Head of Human Resources at Livi Bank and Vice President of HR for Sony Music Entertainment in Asia and the Middle East. She has excelled in nurturing future leaders, notably as Head of the Starwood Academy Asia Pacific. Additionally, ShaoWei held pivotal roles at Accenture, Secoo Group, Wyndham Hotel Group, and United Overseas Bank, showcasing her versatility and commitment to growth.

ShaoWei's appointment reinforces Mandarin Oriental’s people-centric philosophy, a foundation of its ten-year strategy. As the Group continues its transformation journey to unfold its full potential, ShaoWei’s leadership will be pivotal in cultivating a culture of excellence and innovation across its global portfolio.

Kandé Camara

Chief of Staff and Group Director of Sustainability

Kandé joined Mandarin Oriental as Chief of Staff and Group Director of Sustainability. In her Chief of Staff capacity, she serves as a strategic advisor to the Group Chief Executive and the leadership team, driving cross-functional alignment and enabling effective execution of the Group’s strategic priorities. In parallel, she leads the Group’s global sustainability agenda, to elevate the guest experience, strengthen community partnerships, and create lasting value for the business.

She brings over 20 years of international leadership experience across the financial, luxury beauty and luxury hospitality sectors. Earlier in her career, she held senior positions at AXA, JP Morgan and other leading financial institutions, where she specialised in investment oversight and ESG integration. She subsequently transitioned into luxury, serving as Sustainability Integration Director at Parfums Christian Dior in Paris, where she developed the company’s sustainability framework and launched LVMH’s first in-house sustainability academy. Most recently, she was Global Head of Sustainability at Kerzner International in Dubai, where she designed and executed the group’s first sustainability strategy.

A dual French and British national, Kandé holds a master’s degree in International Finance from ESG Paris and is an alumna of the Harvard Sustainability Leadership Program.

Kelly Plant

Group Director of Transformation

Kelly Plant joined Mandarin Oriental in 2021 and has since played a pivotal role in shaping and advancing the Group’s transformation agenda. As Group Director of Transformation and a member of the Group Leadership Team, she collaborates across functions to define, communicate, and implement the Group’s ten-year strategic vision.

With deep expertise in transformation, change management, strategic planning and execution, Kelly supports the delivery of key initiatives that are instrumental to unlocking Mandarin Oriental’s full potential.

Prior to joining the Group, Kelly held consulting roles across the UK, Asia, Europe and North America, leading large-scale transformation programmes across industries including travel, retail and media.

A British national, Kelly holds a first-class honours degree in Mathematics from the University of Nottingham and is a Management Accountant (CGMA). She is based at the Group’s Head Office in Hong Kong.

Kristin Ruble

Chief Commercial Officer

Kristin is a seasoned commercial leader with a proven track record of driving business growth and maximising profitability. With over three decades of experience, she excels in strategic planning, market analysis, and building high-performance teams. Known for her deep industry knowledge, Kristin has successfully opened and positioned multiple luxury properties in New York, and spearheaded numerous strategic initiatives for Mandarin Oriental on a global scale. She joined Mandarin Oriental in 2002 as the opening Director of Marketing at Mandarin Oriental, New York and is currently responsible for all revenue channels, revenue management and commercial strategy. Kristin holds an MBA in Finance and Marketing and is passionate about leveraging innovation to meet and exceed organisational goals. Originally from New York, she is based in the Group’s corporate office in London.

Alex Schellenberger

Chief Brand and Marketing Officer

Alex is a seasoned leader with almost two decades of extensive branding, marketing, and commercial experience. He commenced his career at Procter & Gamble with various assignments across different geographies, including the Prestige Division, where he elevated the Hugo Boss fragrance line. Subsequently, he held senior executive positions steering transformative marketing and communication initiatives to redefine and reposition beauty and luxury goods brands at companies like Coty, Braun, and Swarovski. Most recently, Alex served as Global Chief Marketing Officer for Accor, based in Paris, where he pioneered brand equity and rejuvenation across Accor’s portfolio of hospitality brands. Alex is a German national with extensive experience living in both Europe and Asia and is based at the Group’s Head Office in Hong Kong.

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