Welcome to the MO Fan Club
Our Fan Club program is extended to a hand-selected group of agencies in thanks for their support of the Mandarin Oriental brand. We appreciate your loyalty and your business
Mandarin Oriental

Fan Club

Be sure to add this page to your bookmarks and check back regularly for more information about the tools and resources we are developing to support you, our loyal and appreciated Fan Club members.
Welcome to Mandarin Oriental Fan Club
Book here with your Fan Club benefits!


Program Benefits
  • USD 100 Food & Beverage or Spa Credit, per room per stay
  • Daily full breakfast for two persons
  • Complimentary High Speed Internet Access during stay
  • 10% commission on all Spa Services (net price excluding gratuity and taxes) booked as result of initial lead by agent
  • Personalized welcome amenity and note on behalf of agent from senior property management
  • One category room upgrade, subject to availability at time of check-in
  • Dedicated Ambassador team support at each property
  • Password protected website: https://www.mandarinoriental.com/en/fan-club
  • Priority waitlist clearance
  • Commissions processed within 21-days of guest departure
  • GDS access (Sabre: FAN, Galileo: MOFAN, Amadeus/Worldspan: 3MF)


*Mandarin Oriental, Kuala Lumpur & Mandarin Oriental, Jakarta offer alternative benefit in lieu of credit, please contact fanclub@mohg.com for details
**Terms & conditions may apply
The benefits and amenities listed above cannot be displayed on any consumer facing website, even if password protected. Refrain from using the word “exclusive” when describing Fan Club amenities to clients.

Fan Club Offers

Travel Again

Enjoy savings of up to 20% on room rates.


  • Up to 20% off room rates.
  • Offer inclusive of Fan Club benefits.




Reservations must be made at least 3 days in advance.
Bookings are cancelable and refundable based on each hotel’s standard cancelation policy.
Modification of stay dates is permitted, at no charge, up to 24 hours before the scheduled arrival date.
Changes to an existing reservation will be subject to availability and any rate differences.
Local taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.

One More Night

Enjoy a complimentary night.


  • Stay a minimum of three or four nights, depending on the property selected, and receive a complimentary night.
  • Offer inclusive of Fan Club benefits.




Local taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.

Little FANs and Family at Mandarin Oriental, Geneva
A lake side getaway with the family.


Valid year-round, based on availability

  • Additional Fan Club benefits apply.
  • An optional, additional room for the children at 50% off Best Available Rate.
  • Breakfast at the restaurant or in the privacy of your room.
  • Two-hour activity to keep your children entertained at our Little Fans Kids Club.
  • Special welcome amenity for children in your room or suite.
  • Complimentary access to the hotel’s wellness area (fitness, sauna, hammam).




Additional information:
Little Fans Kids Club is open in April and May on Sundays 12 - 2pm, from June 2021 opening hours to be confirmed.
Yakumanka is open for dinner Tue-Sat evening and lunch daily.
Breakfast is served daily at the restaurant or in the guestrooms.
MObar is open for lunch and dinner service daily.
For connecting rooms or special family room configurations, please contact the hotel directly.

Fan Club Festive Offer at Mandarin Oriental, Doha


Valid from 21 December 2022 through 31 January 2023. 

  • Daily buffet breakfast for two
  • Daily hotel credit of QAR360 per room
  • High Speed Internet Access
  • Personalized welcome amenity
  • Personalized welcome note
  • Room upgrade subject to availability



15% commission for Fan Club Agents at Mandarin Oriental, Prague


Book Mandarin Oriental, Prague and receive 15% Commission and special benefits including Upgrade upon availability, Daily buffet breakfast in Spices Restaurant, Personalized Welcome Amenity, USD 100 Restaurant or Spa credit, Late 4pm checkout upon availability and Complimentary internet.


See More




Fantastic Winter Promotion 4 x 3 at Mandarin Oriental, Barcelona
Booking from 1 November 2022 to 6 April 2023
Travel from 2 January 2023 to 10 April 2023


  • Tempt your client for a fourth night stay in Gaudi’s city (4th night free) combinable with programme amenities.
  • Applicable to Rooms and Suites up to Terrace Suite based on Best Available Rate. Subject to availability.




Not combinable with any other promotion or negotiated rate
Blackout dates: MWC Barcelona (27 February to 2 March 2023)

Fantastic Fan Club Offer at Mandarin Oriental Palace, Luzern


To celebrate the opening of our iconic landmark we are pleased to unveil this special offer. For bookings until 31 March 2023, bookers benefit from additional advantages: Commission of 15% on all Suites categories and room upgrade - to be confirmed at time of booking within 48hrs, and subject to forecasted occupancy.


This exclusive offer for Fan Club partners entails:

  • 15% commission on Best Available Rates for room and suite bookings during this summer.
  • Bookings above seven nights receive an extra USD 50 resort credit per room.
  • Booking should be on Best Available Rates.
  • Fan Club benefits apply to guests.


See More




The above offer is valid from now until 31 March 2023.

Exclusive Fan Club 15% Commission at Mandarin Oriental, Geneva


All bookings arrivals between 12 Oct 2022 and 30 April 2023 will have 15% commission.


This only applies for BAR rates. It does not apply for our special offers/packages.


See More




The above offer is valid from now until 30 April 2023.

Upgrade your Shopping with Mandarin Oriental, Milan


Valid until 31 March 2023.


Enjoy a special shopping experience in one of the world’s Fashion capital, while staying in the stylish heart of the city.


Fan Club bookings will receive dedicated benefits, including a guaranteed room upgrade.



Enhanced Commission at Mandarin Oriental Hyde Park, London


A 15% commission and Fan Club benefits are extended to all room types and apply to all new bookings made until 31 March at Mandarin Oriental Hyde Park, London.


We look forward to welcoming and pampering your valued clients soon.




The above offer is valid from now until 31 March 2023.

Contact information

How may we assist you?
  • View and download information for all Hotel Ambassadors.


    View Contact Information
  • Isaac Han (韩冰寒)
    Assistant Director of Sales, Leisure – Global Sales Partners, China
    Phone: + 86 (10) 6505 2806 ext 808
    Email: isaach@mohg.com


    Peter Hession

    Sales Representative - Australia & New Zealand
    Phone: + 61 (2) 9932 4020
    Email: peter@peterhessionassociates.com


    Kim Liew
    Regional Director of Sales, South East Asia
    Phone: +65 6885 3033
    Email: kimliew@mohg.com

  • Tom Puleio
    Director of Travel Industry Sales, The Americas
    Telephone: +1 (424) 299 4467
    Email: tpuleio@mohg.com


    Jennifer Freire
    Associate Director, Corporate and Travel Industry Sales
    Telephone: + 1 (212) 830 9368
    Email: jfreire@mohg.com


    Marisa Vianna
    Brazil International Sales Representative
    Telephone: +55 (21) 2249 0588
    Email: marisa@xmart.com.br


    Guadalupe Marquez
    Mexico International Sales Representative
    Telephone: +52 55 5705 1717
    Email: lupita@salesinternacional.com

  • UK & France


    Joerg Schwarting
    Sales Manager, Leisure – UK & France
    Telephone: +44 (0)20 7908 7874
    Email: jschwarting@mohg.com


    Therese Jakeman
    Sales Manager, Group – UK
    Telephone: +44 (0) 20 7908 7862
    Email: tholmstrup@mohg.com


    Continental Europe


    Sandra Sauer
    Sales Manager, Group & Transient
    Telephone: +49 (69) 5060 8885
    Email: ssauer@mohg.com


    Susanne Green
    Sales Director, Group and Transient
    Telephone: Telephone: +49 69 610 631
    Email: sgreen@mohg.com


    Russia & CIS


    Oksana Malook
    Global Sales Agent
    Telephone: + 7 985 774 97 19
    Email: omalook@mohg.com


    Eastern Europe


    Alina Akylbekova
    Business Development Coordinator
    Telephone: +49 69 610 631
    Email: aakylbekova@mohg.com


    Regional Leadership


    Dominik Trimborn
    Director – Global Sales Partners, Europe, UK & Russia
    Telephone: +49 69 610 631
    Email: dtrimborn@mohg.com