We recommend arriving at the Wellness Reception at least 45 minutes before your first appointment. This allows time for a consultation with your therapist and the opportunity to enjoy our heat and water experiences. Please note that late arrivals may reduce your treatment time.
Cancellation Policy
Please allow 24 hours’ notice of cancellation to avoid charges. Cancellations within 24 hours will incur 100% charge. A credit card number is required at the time of booking.
Digital Disconnection
To preserve an atmosphere of tranquillity, we kindly ask that mobile devices are switched off and secured in your locker, ensuring privacy and serenity for all guests.
Spa Arrival
We recommend arriving at Wellness Reception at least 45 minutes before your first appointment. This allows time for a consultation with your therapist and the opportunity to enjoy our heat and water experiences. Please note that late arrivals may reduce your treatment time.
Privacy & Modesty
Our professional therapists respect your privacy at all times, and personal information remains strictly confidential. You will always be appropriately draped during treatments to ensure comfort, safety and peace of mind.