The Spa

Terms & Conditions

Cancellation Policy
Please allow 24 hours notice of cancellation to avoid charges. Cancellations within 24 hours will incur 100% charge. A pre-payment methos or credit card number is required at the time of booking.

Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at Spa Reception at least 60 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement for access to the spa and fitness center is 18 years of age. Spa treatments may be used by persons under the age of 18 if authorized by the Director of Spa and consented to by the parent or guardian in writing. For any spa treatments requiring partial or full nudity (such as body massage), the parent or guardian must be present during the treatment, unless otherwise approved by the Director of Spa. The Director of Spa has complete discretion to refuse any spa treatment for a person under the age of 18, if the Director of Spa forms the view that such spa treatment would be inappropriate in the circumstances for whatever reason.

Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.

Gift Cards
Our gift cards are an ideal gift and are available online at https://www.mandarinoriental.com/gift-cards and at The Spa concierge desk.