Fans of M.O. Programme Terms & Conditions

Mandarin Oriental Hotel Group Limited
Fans of M.O. Terms and Conditions
March 2025

 

General Terms and Conditions

 

  1. The Fans of M.O. Programme (the “Programme”) is operated and administered by Mandarin Oriental Hotel Group Limited and its affiliates (collectively, “MOHG”). The Programme will provide guests of MOHG-managed hotels that are participating in the Fans of M.O. Programme (“MO Hotels”) the opportunity to receive certain benefits from MO Hotels from time to time. The terms and conditions applicable to the Programme are set out in these “Terms and Conditions”.
  2. Members acknowledge and agree that their participation in the Programme is subject to and contingent upon Member’s acceptance of the MOHG Privacy Policy found at: www.mandarinoriental.com/privacy-policy, Ad and Cookie Policy found at: www.mandarinoriental.com/cookie-policy, and Legal Notices found at: www.mandarinoriental.com/legal-notices. These policies and notices are deemed to be incorporated into these Terms and Conditions.
  3. Membership to the Programme will only be granted to individual persons. MOHG may grant or deny membership in the Programme in MOHG’s sole discretion, without reason or explanation. Individuals must be at least 18 years of age or have reached the age of majority, if older under the applicable local laws and regulations. It is Members’ sole and exclusive responsibility to ensure that they comply with these age requirements. Corporations and/or organizations are not eligible to enrol in the Programme.
  4. Individuals who apply for and are granted membership in the Programme (“Member” or “Members”) are eligible for Programme benefits, exclusive Member-only access and offers when they stay at a MO Hotel as a paying guest (collectively “Benefits”). All Members acknowledge and agree that they must satisfy the age requirements specified above in order to legitimately benefit from membership in the Programme.
  5. Membership in the Programme is free with no cash value and is not commissionable. No purchase is required to apply for membership in the Programme.
  6. Enrolment in the Programme can be made online at www.mandarinoriental.com/fans-of-mo/registration (“Programme Gateway”). By enrolling and/or participating in the Programme, Members agree to abide by these Terms and Conditions. To enrol in the Programme, guests must provide their first and last names as well as a valid email address and a password. Upon successful enrolment, Members will be assigned an individual Member ID.
  7. MOHG reserves the right to amend or modify the Programme, Programme structure and/or these Terms and Conditions at its sole discretion at any time, with or without notice. Programme modifications may include changes to Benefits, redemption requirements and the features of special offers. A Member’s continued use of the Programme will constitute acceptance of the amendments and modifications.
  8. For specific Programme questions, please direct all communications to Member Services at: FansOfMO@mohg.com.
  9. MOHG may immediately suspend or terminate a Member’s membership in the Programme at any time without notice and/or reason, and in MOHG’s sole discretion; including without limitation, if MOHG suspects (even if not proven) the Member has breached or violated these Terms and Conditions, engaged in misuse or wrongdoing in connection with the Programme, acted in a fraudulent, inappropriate, hostile or abusive manner, failed to pay any amount due to MOHG or any MO Hotel, acted in a manner inconsistent with any applicable laws and regulations or resides in or relocates to a country where membership is prohibited under the applicable laws and regulations. Such termination will result in an automatic forfeiture of any Benefits and Member will no longer be able to participate in the Programme (a record of such termination will be retained on MOHG’s records). Nothing contained in these Terms and Conditions shall limit MOHG in the exercise of its legal or equitable rights or remedies.
  10. Members acknowledge and agree that MOHG reserves the sole and exclusive right to the interpretation of these Terms and Conditions. In the event of any dispute with Members, the determination of the dispute by MOHG will be final, without accepting any right of further appeal.
  11. Certain MOHG-managed hotels and/or outlets may not be participating in the Programme and therefore will not provide the Benefits to Members. To obtain a list of the MOHG-managed hotels that are not participating in the Programme, please contact FansOfMO@mohg.com.

 

Programme Membership

 

  1. Membership in the Programme is free and available to individuals residing in countries that legally permit participation in the Programme. Participation in the Programme indicates acceptance of these Terms and Conditions as well as any changes or modifications made to them by MOHG from time to time.
  2. No Member may transfer, assign or otherwise dispose of their Programme membership to a third party.
  3. By enrolling in the Programme, consent is given to MOHG to collect and use Members’ personal information in connection with the Programme. By providing contact information, Members agree to receive marketing communications, including offers and promotional messages, from MOHG and MO Hotels where lawfully permitted to do so, such as when Members have provided consent.
  4. MOHG is not responsible for communication errors resulting from a change to Member’s email address or contact information. Any change to Member’s contact information should be made to Member Services. Members can also log into their online account on the Programme Gateway to update their contact information.
  5. Members are solely responsible for ensuring that access to their online membership in the Programme is protected using a confidential and strong/secure password, and such password must not be disclosed to any other party. MOHG will not be held liable for the consequences of any unauthorized access to a member’s account.
  6. Providing fictitious, incorrect or false information may result in termination of your Programme membership and forfeiture of all Benefits.
  7. An individual is not permitted to have more than one membership. In the event more than one account number is assigned to the same individual, the duplicate account will be cancelled by MOHG, and only the Benefits, excluding any welcome Benefits, will be transferred to the remaining account as determined by MOHG in its discretion.
  8. Membership may be cancelled by a Member at any time by notifying Member Services by email. Cancellation may take up to two (2) weeks to finalize. Upon cancellation, membership will be deactivated, and any offers or unused Benefits will be forfeited.
  9. Membership that has been inactive for a period of over five years may be terminated by MOHG, in its sole discretion, with any unused Benefits being forfeited. Membership will also be automatically terminated upon the death of the Member, with any unused Benefits being forfeited.

 

Data Privacy and Membership Communications

 

  1. Member accepts and explicitly agrees that personal information which is supplied by or on behalf of Member when enrolling for membership in the Programme and/or supplied to and/or obtained by MOHG during the course of the Member’s membership in the Programme, will be processed by MOHG in accordance with the MOHG Privacy Policy (found at: www.mandarinoriental.com/privacy-policy). In particular, but without limitation, MOHG processes Members’ personal information as follows:
    • MOHG will collect, retain and process Members’ names, contact information, demographics, preferences (including food allergies, medical conditions and other sensitive data, where lawfully permitted to do so) and transaction data (collectively, “PII”) from the information Members provide MOHG and/or MO Hotels, and from personal interactions Members have had with service staff at properties managed by MOHG, in order for MOHG to inform Members of and/or provide Members with the services MOHG thinks Members may be interested in or that Members may request from MOHG and/or the MO Hotels from time to time.
    • Members’ PII will be shared with MOHG’s global network of companies and the service providers that assist MOHG with administering Members’ PII (collectively, “MO Hotel Network”). Accordingly, a Member’s PII may be transferred to, processed in and stored at a country outside of a Member’s country of residence (including outside the EEA, if the Member is an EEA resident).
    • The MO Hotel Network will keep Members up to date via letter, email, phone, text and/or fax according to their provided contact information, on any news and promotions regarding hotels, travel, food & beverage, spa, conferencing, fashion and real estate products and services that are related to or associated with the Programme and/or MO Hotels where lawfully permitted to do so, such as when Members have provided consent.
  2. Members may opt-out of receiving communications under the Programme by updating their online Member profile via the Programme Gateway or by directly notifying Member Services. Any other opting-out methods will not be valid or acceptable unless otherwise agreed to in writing by MOHG. However, when considering exercising such opt-out option, the Member’s access to the news and promotions may therefore be limited or restricted.
  3. Members are solely responsible for keeping their contact information current, and they shall ensure protection of such details against any unauthorized access.
  4. Members may change personal details held by MOHG at any time by accessing their membership account via the Programme Gateway. MOHG may require Members to send supporting documentation satisfactory to MOHG, prior to allowing certain changes to Members’ personal details (e.g., legal name changes).
  5. MOHG may disclose details of the Members’ membership in the Programme to the extent required by the applicable laws and regulations, or as may be required by court order.

 

Programme Benefits

 

  1. Members acknowledge and agree that, with respect to Members’ use and enjoyment of Benefits at a MO Hotel: (a) the actual use and enjoyment of Benefits by a Member is not provided by MOHG itself but by the MO Hotel at which the Member elects to use or enjoy the Benefits; (b) MOHG utilises the Programme to facilitate communications between the Members and the MO Hotels, so the Members can obtain the Benefits directly from the MO Hotels; (c) any claims, damages, liabilities and expenses of any kind or nature arising from, relating to or associated with the Member’s use or enjoyment of the Benefits at a MO Hotel will be brought by the Member exclusively against that MO Hotel only, and will be subject to the Member’s contract with such MO Hotel (whether express or implied) for the provision of the Benefits to the Member (“Local Contract”); and (d) the Local Contract will be governed by the local laws and venue applicable to that MO Hotel supplying the Benefits to the Member.
  2. A list of the currently available Benefits can be found at www.mandarinoriental.com/fans-of-mo/terms-conditions/benefits. Such Benefits may be changed, substituted or deleted by MOHG from time to time at MOHG’s discretion and are subject to availability.
  3. Except as expressly set forth in these Terms and Conditions, Benefits made available to Members are void if a Member sells, barters, auctions, donates, assigns, conveys, or otherwise transfers them (or makes any attempt to do so) in a manner not expressly allowed by these Terms and Conditions or otherwise permitted by MOHG (in writing) in its sole discretion.
  4. Benefits are subject to all applicable laws and regulations and may be subject to applicable taxes and fees. All taxes and fees are the sole responsibility of the Member.
  5. Members will only be entitled to receive the Benefits if they have clearly identified themselves to the MO Hotel front desk staff upon check-in and have provided their Membership ID number.
  6. Some Benefits may not be available at all MO Hotel locations.
  7. Unless otherwise stated, the Benefits cannot be used in conjunction with any other promotions or discounts.

 

Indemnification and Liability

 

  1. Members hereby agree to waive and release, indemnify, hold harmless, and forever discharge, and covenant not to take legal action against MOHG, its shareholders, employees, agents or contractors (collectively “Indemnified Parties”) for any and all claims, damages, liabilities and expenses of any kind or nature arising from, relating to or associated with the Member’s membership under the Programme and/or Member’s use or enjoyment of the Benefits.
  2. In the event Member has any complaint, dissatisfaction, claim or other issue of any kind or nature arising from, relating to or associated with the Member’s membership under the Programme and/or Member’s use or enjoyment of the Benefits, Member’s sole and exclusive remedy against MOHG will be termination of its membership in the Programme.
  3. IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE PROGRAMME OR THESE TERMS AND CONDITIONS.

 

Other Terms

 

  1. No Warranties or Representations, Express or Implied. MOHG makes no warranties or representations, either expressed or implied with respect to type, quality or fitness of goods or services provided through the Programme or by MO Hotels.
  2. Not Responsible for Acts, Errors, or Omissions. MOHG is not responsible for: (a) any loss or misdirection of, or delay in receiving, any membership application, correspondence, redemption requests, or Benefits; (b) any theft or unauthorized redemption of Benefits; (c) any acts or omissions of third parties (including, without limitation, MO Hotels); or (d) any errors published in relation to the Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding MO Hotels, and errors in the awarding of Benefits to Members. MOHG reserves the right to correct, without notice, any errors.
  3. Prevailing Language. In the event of any discrepancy between the English version and any translated version of these Terms and Conditions, the English language version will prevail.
  4. Waiver. MOHG’s waiver of any breach of these Terms and Conditions by any Member will not constitute a waiver of any other prior or subsequent breach of these Terms and Conditions. MOHG’s failure to insist upon strict compliance with these Terms and Conditions by any Member will not be deemed a waiver of any rights or remedies that MOHG may have against that, or any other, Member. MOHG may waive compliance with these Terms and Conditions in its sole discretion and may run promotions from time to time that provide enhanced benefits to selected Members.
  5. Severability. If any provision of these Terms and Conditions is declared invalid by order, decree or judgment of a court of competent jurisdiction, these Terms and Conditions must be construed as if such provision had not been inserted herein, and such invalidity will not affect the other provisions of these Terms and Conditions. All provisions not affected by such invalidity will remain in full force and effect.
  6. Governing Law. Membership in the Programme and any complaint, dissatisfaction, claim or other issue raised against MOHG in relation to or associated with the Programme will be subject to the laws of the Hong Kong Special Administrative Region.
  7. Dispute Resolution. Members agree that all disputes, controversies or claims arising out of or relating to these Terms and Conditions and/or the Member’s membership in the Programme, or the breach, termination or invalidity thereof, must be settled by arbitration in accordance with the Hong Kong International Arbitration Centre Arbitration Rules. The place of arbitration will be Hong Kong. There will be one arbitrator and the language to be used at the arbitral proceedings will be English only.
  8. Entire Agreement. These Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between MOHG and Members relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except as agreed in writing, or as may be unilaterally amended or modified by MOHG in accordance with these Terms and Conditions.