Fans of M.O.

Q: How do I access my profile?
A: To access your profile, go to mandarinoriental.com/fans-of-mo/login.

Q: Do you offer match with competitor programmes?
A: Since Fans of M.O. is a unique programme with curated benefits, we do not offer a match status with any other hotel group's programme.

Q:What reservations will I see on my profile?
A: Stay reservations, except bookings made at the following hotels, will be visible on your profile:

• Mandarin Oriental, Canouan
• Emirates Palace Mandarin Oriental
• Mandarin Oriental Lutetia, Paris
• Conservatorium Hotel, Amsterdam

Please note that some reservations made through third parties may not appear on your profile.

Q: Why are some of my 'where I've been' hotels missing?
A: Please note that reservations and stays at our hotels in Abu Dhabi, Canouan, Amsterdam as well as Mandarin Oriental Lutetia in Paris and are unable to display on Fans of M.O. Account. Please be assured that while you may not see it displayed in your account, we do keep track of your stays and preferences. If you made any reservations under a different email address that is not linked to your member ID, they may not be linked to your profile.

Q: How do I know if my hotel stays, dining or spa visits have been recorded in my member profile?
A: All guest stays and visits are recorded by Mandarin Oriental as long as you are logged in or mention your member ID when booking. Please be assured that while you may not see every reservation, stay or visit displayed in your account, we do keep track of your stays, spend and preferences.

Q: I am locked out of my Fans of M.O. account on the website. What can I do?
A: Please go to mandarinoriental.com/fans-of-mo/login and click 'Forgot Password' to regain access.

Q: I don't remember my password. How do I recover it?
A: Please go to mandarinoriental.com/fans-of-mo/login and select 'Forgot Password' to recover your account.

Q: Why do you need my email address and phone number?
A: We link your email address and phone number to Fans of M.O. Account for login and verification purposes. We may also use them to send programme notifications and updates regarding Fans of M.O. and Fans of M.O. Silk.

Q: How do I change my Fans of M.O. primary email?
A: To update the email on Fans of M.O. Account, please contact the Fans of M.O. support team at FansOfMO@mohg.com.

Q: Who do I contact if I have questions, problems or other feedback?
A: If you have any questions, problems or feedback you can email us at FansOfMO@mohg.com.

Q: How do I cancel my Fans of M.O. membership?
A: Please email us at FansOfMO@mohg.com to cancel your membership.

Q: Will I receive a Fans of M.O. membership card?
A: There will not be a physical card, but each member will receive a unique membership ID. A digital member card will be also visible when you log into Fans of M.O. Account on mandarinoriental.com or via the MO App.

Q: What is Fans of M.O. Silk?
A: Fans of M.O. Silk is an invitation-only community that offers another level of valuable privileges for qualified guests. Upon being invited to become a Fans of M.O. Silk member, you have access to additional members-only offers and experiences.

Q: How do I become a Fans of M.O. Silk member?
A: Fans of M.O. Silk is an invitation-only community. As your engagement with Mandarin Oriental grows, your access to our member communities and enhanced privileges will too. If you have received an invitation to join Fans of M.O. Silk, please follow the instructions on your invitation.