Welcome to Mandarin Oriental Fan Club
Book here with your Fan Club benefits!
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Welcome to the MO Fan Club
Our Fan Club program is extended to a hand-selected group of agencies in thanks for their support of the Mandarin Oriental brand. We appreciate your loyalty and your business
Mandarin Oriental
Fan Club
Be sure to add this page to your bookmarks and check back regularly for more information about the tools and resources we are developing to support you, our loyal and appreciated Fan Club members.
Program Benefits
- USD 100 Food & Beverage or Spa Credit, per room per stay
- Daily full breakfast for two persons
- Complimentary High Speed Internet Access during stay
- 10% commission on all Spa Services (net price excluding gratuity and taxes) booked as result of initial lead by agent
- Personalized welcome amenity and note on behalf of agent from senior property management
- One category room upgrade, subject to availability at time of check-in
- Dedicated Ambassador team support at each property
- Password protected website: https://www.mandarinoriental.com/en/fan-club
- Priority waitlist clearance
- Commissions processed within 21-days of guest departure
- GDS access (Sabre: FAN, Galileo: MOFAN, Amadeus/Worldspan: 3MF)
*Mandarin Oriental, Kuala Lumpur & Mandarin Oriental, Jakarta offer alternative benefit in lieu of credit, please contact fanclub@mohg.com for details
**Terms & conditions may apply
**Terms & conditions may apply
The benefits and amenities listed above cannot be displayed on any consumer facing website, even if password protected. Refrain from using the word “exclusive” when describing Fan Club amenities to clients.
Fan Club Offers
Plan Ahead
Book in advance and enjoy up to 20% off your stay.
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Terms:
Local Taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
Short & Suite
Book a suite and enjoy up to 15% off plus breakfast.
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Terms:
Local Taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
One More Night
Enjoy a complimentary night.
- Stay a minimum of three or four nights, depending on the property selected, and receive a complimentary night.
- Offer inclusive of Fan Club benefits.
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Terms
Local taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
Local taxes apply.
Offer is subject to availability, is not applicable for groups and cannot be combined with any other offers.
Rates are subject to change and may vary on certain days of the week.
Special Event cancellation policies may apply.
Families by Mandarin Oriental, Munich
- Enjoy the ultimate family stay with the second room at half price, children’s amenities and a host of special touches.
- Start your day with a full breakfast, served in our restaurant.
- Children under the age of 12 years enjoy complimentary meals from our children’s menus twice per day, per child.
- Our Concierge team will be delighted to create a bespoke itinerary for you and your family
- Offer inclusive of Fan Club benefits.
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Celebration MOment at Mandarin Oriental, Shenzhen
Valid until 30 December 2023.
Room Category: Club Skyline View Room, Skyline View Suite
- Inclusive of Fan Club Benefits.
- Complimentary soft drinks and beer from the in-room mini-bar.
- In room set up subject to special occasions.
- 60-minute Spa body treatment for two people.
- The Mandarin Club access for two people.
- Enjoy 15% off for Food and Beverage.
- Late check out until 4pm.
- Complimentary access to the Fitness Centre.
- Complimentary parking.
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Terms
Reservations are required 2 days in advance and offer is subject to availability at time of reservations.
Offer is not valid in conjunction with other promotion offers or discounts during the same period.
Offer is not applicable for walk-in bookings.
Advance booking is required for Spa treatment.
Dining or Spa service credit is not available for The Mandarin Cake Shop or spa retail products and cannot be changed or redeemed for cash.
Dining or Spa service credit can only use during the stay and cannot use with other discount or promotion.
Offer is not valid in conjunction with other promotion offers or discounts during the same period.
Offer is not applicable for walk-in bookings.
Advance booking is required for Spa treatment.
Dining or Spa service credit is not available for The Mandarin Cake Shop or spa retail products and cannot be changed or redeemed for cash.
Dining or Spa service credit can only use during the stay and cannot use with other discount or promotion.
Families by M.O. at Mandarin Oriental, Shenzhen
Validity: Year-round
Room Category: Deluxe View Room, Skyline View Room, Premier View Room, Club Skyline View Room, Deluxe View Suite
- Inclusive of Fan Club Benefits.
- Exclusive room setup for younger fans.
- A limited-edition MO kite for younger fans.
- Take away drinks for families.
- Enjoy 15% off for Food and Beverages.
- Complimentary extra bed, subject to availability.
- Late check out until 4pm, subject to availability.
- Complimentary access to the Fitness Centre.
- Complimentary parking.
Book
Terms:
Reservations are required 1 day in advance and offer is subject to availability at time of reservations.
Offer is not valid in conjunction with other promotion offers or discounts during the same period.
Offer is not applicable for walk-in bookings.
Dining or Spa service credit is not available for The Mandarin Cake Shop or spa retail products and cannot be changed or redeemed for cash.
Dining or Spa service credit can only use during the stay and cannot use with other discount or promotion.
Reservations are required 1 day in advance and offer is subject to availability at time of reservations.
Offer is not valid in conjunction with other promotion offers or discounts during the same period.
Offer is not applicable for walk-in bookings.
Dining or Spa service credit is not available for The Mandarin Cake Shop or spa retail products and cannot be changed or redeemed for cash.
Dining or Spa service credit can only use during the stay and cannot use with other discount or promotion.
Experience our Legendary Service at Mandarin Oriental, Tokyo
Valid until 31 December 2023.
Our exquisitely designed Presidential Suite offers a beautiful residential aspect to its stunning design inspired by elements of nature. Floor-to-ceiling windows throughout all spaces, capture an abundance of light, and command magnificent panoramic views over Tokyo.
Benefits to the Guests:
- Daily breakfast
- Enjoy hotel credits valued at JPY 100,000 net daily at our spa, restaurants and bars
- VIP welcome amenities in all rooms
- ‘We Care’ program amenities, designed to uphold our commitment to health & safety
Benefits to Fan Club Agents
- 15% commission
- Agency that will generate most Presidential Suite bookings in 2023 can enjoy a Suite Gift Voucher for 3 nights inclusive of daily breakfast and JPY200,000 hotel credit per stay
Preferential Rate
JPY 2.5M* per night inclusive of breakfast and JPY 100,000 net of hotel credit per day
Terms & Conditions
- Subject to 10% consumption tax, 15% service charge and accommodation tax of JPY 200 per person per night.
- Hotel credit is valid for in-room dining, Signature, Sense, Tapas Molecular Bar, K’shiki Italian Dining, The Pizza Bar on 38th, Oriental Lounge, Mandarin Bar, and The Spa (except spa retail)
- Rate is subject to availability and may change without prior notice.
Email for enquiries or reservations
Exceptional Fan Club Offer at Mandarin Oriental, Singapore
Minimum of 2 nights stay required
Book by: 31 Oct 2023
Stay date: 8 Sep 2023 – 31 May 2024 inclusive
- To enjoy the additional Fan Club benefits (Select 1 out of 3 Experiences).
- Choose only one activity out of the three options provided
1. A Heritage River Cruise
2. Circuit Sidecar Adventure
3. Garden City Cycling Adventure
See More
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Terms
Activity is subject to availability, weather and road conditions
Child below the age of 12 will be entitled to complimentary bed and breakfast
Activity is subject to availability, weather and road conditions
Child below the age of 12 will be entitled to complimentary bed and breakfast
Book Now Mandarin Oriental, Prague and Receive 15% or 20% Commission
Valid until 28 March 2024.
Experience a luxurious escape with daily buffet breakfast for two at Spices Restaurant, a personalized welcome amenity, USD 100 credit for dining or spa, late 4pm check-out (subject to availability), complimentary in-room internet, and a guaranteed room upgrade upon booking. The offer extends a 15% commission on room bookings and 20% commission on suite bookings.
See More
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Complimentary Upgrade at Mandarin Oriental Ritz, Madrid
Valid until 31 March 2024, subject to availability.
Applicable when confirming Superior, Deluxe, Mandarin, Junior Suite, Premier Junior Suite, Palm Court Suite, Park Suite and Prado Suite.
Offer valid for new bookings.
Offer inclusive of Fan Club benefits:
- Upgrade confirmed at time of booking
- Daily American Breakfast for two
- Special amenity
- One way transfer when paying Palm Court Suites (upgrade to Park Suite) and Roundtrip transfer when paying Park Suite (upgrade to a Prado Suite)
- USD 100 Credit in Food and Beverage
- Room Upgrade subject to availability at check in
- Early check-in and Late check-out subject to availability
- Personalized welcome note
- Complimentary Wifi and Streaming wifi from Suite reservations
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Exclusive Fan Club Opening offer for Mandarin Oriental Savoy, Zurich
Valid from 21 December 2023 - 1 May 2024
- Commission: 15% commission on Suites (including Junior Suites)
- Upgrade: At time of reservation to be confirmed within 48 hours post reservation confirmation to agent - based on forecasted occupancy
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Contact information
How may we assist you?
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Isaac Han （韩冰寒）
Assistant Director of Sales, Leisure – Global Sales Partners, China
Phone: + 86 (10) 6505 2806 ext 808
Email: isaach@mohg.comPeter Hession
Sales Representative - Australia & New Zealand
Phone: + 61 (2) 9932 4020
Email: peter@peterhessionassociates.comKim Liew
Regional Director of Sales, South East Asia
Phone: +65 6885 3033
Email: kimliew@mohg.com
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Tom Puleio
Director, Global Sales Partners, Travel Industry, The Americas
Telephone: +1 (415) 728 5860
Email: tpuleio@mohg.comJennifer Freire
Associate Sales Director, Travel Industry
Telephone: + 1 (212) 830 9368
Email: jfreire@mohg.comMarisa Vianna
Brazil International Sales Representative
Telephone: +55 (21) 2249 0588
Email: marisa@xmart.com.brMarianne Stoopen
Mexico International Sales Representative
Telephone: +52 55 54 12 6584
Email: marianne@salesinternacional.com
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UK & France
Joerg Schwarting
Sales Manager, Leisure – UK & France
Telephone: +44 (0)20 7908 7874
Email: jschwarting@mohg.comTherese Jakeman
Sales Manager, Group – UK
Telephone: +44 (0) 20 7908 7862
Email: tholmstrup@mohg.comContinental Europe
Sandra Sauer
Sales Manager, Group & Transient
Telephone: +49 (69) 5060 8885
Email: ssauer@mohg.comSusanne Green
Sales Director, Group and Transient
Telephone: Telephone: +49 69 610 631
Email: sgreen@mohg.comRussia & CIS
Oksana Malook
Global Sales Agent
Telephone: + 7 985 774 97 19
Email: omalook@mohg.comEastern Europe
Alina Akylbekova
Business Development Coordinator
Telephone: +49 69 610 631
Email: aakylbekova@mohg.comRegional Leadership
Dominik Trimborn
Director – Global Sales Partners, Europe, UK & Russia
Telephone: +49 69 610 631
Email: dtrimborn@mohg.com