Our guiding principles underpin everything that we do on a daily basis, ensuring that we operate to the highest possible standards.
OUR GUIDING PRINCIPLES
Delighting our guests
We are committed to exceeding guest expectations by surprising them with our ability to anticipate and fulfill their wishes.
Delighting our colleagues
We value each colleague and provide a caring, motivating and rewarding environment for all. We bring out the best in our people through effective training and personal development, enabling a fulfilling career with the Group.
Becoming the best
We intend to be an innovative leader in the luxury hospitality industry. We will continually improve our service delivery, as well as the quality of our products and facilities, ensuring we appeal to a multi-generational audience.
We emphasize the importance of teamwork and treat each other with mutual respect and trust. By working together cooperatively, we all contribute to the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our internal and external relationships. We support initiatives that improve the environment and are responsible members of our communities.