Supplementary Privacy Policy

Rights of California Residents
1. Your Rights Under the California Consumer Privacy Act

If you are a California resident and have provided your personal information to us*, you have the right to:


  • request access to the personal information we have collected about you;
  • request disclosure of the personal information we have collected and shared about you;
  • request disclosure of the categories of personal information we have disclosed for a business purpose
  • request that we delete your personal information; and
  • request to opt-out of the sale of your personal information.


If you exercise any of these rights you will not be discriminated against in any way. You may exercise these rights in any of the following ways:


  • by calling +1 888 836 3515;
  • by completing a Data Access Request form which may be obtained by sending an email request to; and/or
  • requesting information at the front desk of one of our properties about how to exercise these rights.


If you choose to exercise any of the rights listed above, we may need to verify your identity which may be completed through a number of ways including through your Fans of M.O. account or by confirming certain information we maintain about you to our reasonable satisfaction. We may also request that you provide additional information to verify your identity.


We have shared the following categories of information in the previous 12 months:


  • Identifiers
  • Commercial Information
  • Internet Activity Information


We use cookies to automatically collect information about your activity when you are on our website. We may share this personal information with select third-party advertising or social networks that assist us with advertising, market research or analytics. Some of these select third-parties may use the personal information for their own purposes or to provide services to other businesses. California law may treat such sharing as a “sale”, even though we are not paid and do not receive money. You can opt-out of this automatic sharing by clicking here, or by contacting, and we will no longer share your personal information using these cookies. We may not recognize you when you use other devices or browsers to visit our website, so you will need to submit a separate opt-out request on each device and browser you use to visit our website. We do not share or “sell” the personal information of persons under 16 years of age.


In certain circumstances you may be able to designate an authorized person to make a request on your behalf. A third-party can submit a request on your behalf with written authorization from you. The third-party can be an individual or a business entity. If you wish to appoint a business entity, the business entity must be registered to conduct business with the California Secretary of State. The written authorization from you must be included when the request is made. For further information please send an email to


We may also collect certain personal information from our employees who are residents of California including:


  • Identifiers such as real name, alias, postal address, email address, social security number, driver's license number, state identification card number, passport number, signature, telephone number, bank account number and health insurance information.
  • Professional or employment-related information.
  • Educational information.
2. Your Rights Under the California Online Privacy Protection Act

If you are a California resident, you may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to


Do Not Track Signals: Our website is not configured to read or respond to “do not track” settings or signals in your browser headings.


* "Mandarin Oriental", "Mandarin Oriental Hotel Group", "we", "us" and "ourselves" refers to Mandarin Oriental Hotel Group Limited and its affiliates directly involved in the group’s management and operation of properties around the world, including the local entities in the following jurisdictions: in the Czech Republic this is Mandarin Oriental Prague S.R.O.; in France this is MOHG Hotel (Paris) SARL; in Germany this is Mandarin Oriental Munich GmbH; in Italy this is Mandarin Oriental Hotel Management (BVI) Limited, Mandarin Oriental (UK) Limited and Mandarin Oriental Residences Management (UK) Limited; in Morocco this is MO Management SARL; in the Netherlands this is Mandarin Oriental Corporation B.V.; in Spain this is Mandarin Oriental Spain SL and Mandarin Oriental Spain Residences SL; in Switzerland this is Mandarin Oriental (Switzerland) SA and Société pour l’Exploitation de Mandarin Oriental (Genève) SA; in Turkey this is Mandarin Oriental Otelcilik Limited Sirketi and MO Rezidans Hizmetleri Limited Sirketi; and in the United Kingdom this is Mandarin Oriental Hyde Park Limited, Mandarin Oriental (UK) Limited and Mandarin Oriental Residences Management (UK) Limited. Mandarin Oriental Hotel Group Limited and the applicable local entities as set forth above are “data controllers”. The contact details for the data controller(s) are: by e-mail at:, and by post at: c/o Mandarin Oriental Hotel Group Limited, 8th Floor, One Island East, Taikoo Place, 18 Westlands Road, Quarry Bay, Hong Kong.


Effective Date: 1 July 2020