Terms & Conditions
Cancellation Policy
Please allow 24 hours’ notice of cancellation to avoid charges. Cancellations within 24 hours will incur 100% charge. A credit card number is required at the time of booking.
Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.
Spa Arrival
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water, to truly prepare for your treatment journey. Please understand that late arrivals will not receive an extension of scheduled treatments.
Age Requirement
The minimum age requirement for access to the spa and fitness centre is 16 years of age.
Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.
Gift Cards
Our gift cards are an ideal gift and are available online at https://www.mandarinoriental.com/en/shop and at The Spa concierge desk.
Loss Or Damage
Please be advised that The Spa is not held responsible for any loss or damage of personal articles. Kindly ensure to keep all your personal valuables in your locker during your visit or kept in the safety deposit box at the front desk of the hotel. For the protection of your clothing, we also ask that you wear the robe provided.
