Kuala Lumpur flowers

Kuala LumpurSustainability


Naturally Better

One of our guiding principles at Mandarin Oriental is ‘Acting with responsibility’, which we strive to achieve through our Naturally Better plan. We’re on a journey to make things Naturally Better for the planet, for communities, and for you. As well as embracing and putting into practice our global sustainability initiatives, such as eliminating single-use plastic by March 2021, here at Mandarin Oriental, Kuala Lumpur we also have our own local initiatives to make sure we play our part in making your stay more sustainable.

For the planet


We have implemented several measures across our hotel which align with our group-wide policy of eliminating single-use plastic by March 2021. In the past, at Mandarin Oriental, Kuala Lumpur we were using 500,000 to 600,000 plastic bottles of water per year across our operations. Although the discarded bottles were recycled, we have now implemented an extensive reusable glass bottled water programme, partnering with Nordaq Fresh Water (Rooms), Natura Water (Food & Beverage) and Tapping Tapir (Limousines) so that water can be filtered and bottled in-house using the latest Swedish and American technologies.

We also partner with the World Wide Fund (WWF) to identify solutions for other single use plastic items with the intent of either removing such usage or sourcing alternatives that are more environmentally friendly.

Waste is a global challenge with significant impact to the environment. Mandarin Oriental, Kuala Lumpur regularly undertakes a variety of initiatives to decrease the amount of waste that goes into landfills. One of our most important objectives is to create awareness amongst our colleagues, particularly to reduce waste, to segregate at source and again, to recheck segregation at our Waste Management Center. We have been recycling 14 types of waste over the past years. To reduce food waste, we partner with World Wide Fund for Nature (WWF) and have established a task force that is actively involved in the implementation of a prevention-first approach. Our food waste is treated in a digester and therefore avoids landfills and we are continually working to identify additional opportunities to further reduce food waste by introducing measurements, data collection, analysis and interventions.

Mandarin Oriental, Kuala Lumpur has been certified to the ISO 14001 - Environment Management System since 2003.

We are committed to reducing the consumption of non-sustainable seafood and have signed a Memorandum of Agreement with the World Wide Fund (WWF), who assist us with the education and monitoring of sustainable choices. We are passionate about ensuring that we identify and source only seafood that is MSC, ASC or AIP certified.

For communities


Mandarin Oriental, Kuala Lumpur launched our “Waste Not Want Not” campaign for our colleagues and community of suppliers in 2013, this is managed by our hotel ‘Sustainability Committee’. This programme provides an avenue for our 700 colleagues and many suppliers to donate excess or unwanted items for resale to other colleagues, which reduces the amount of waste that goes into our country’s landfills. All funds raised are used to support a range of community projects, including local children’s orphanages, elderly homes, forest cleaning and the planting of trees.

We endeavour to support local businesses by purchasing locally wherever possible. This not only reduces our carbon footprint and the use of plastic for some packaging but provides our operation with a variety of fresh local produce while supporting individual local farmers and promoting domestic agriculture and productivity. Examples of recently introduced local produce includes pineapple, cacao and strawberries, “bird’s nest” and we have introduced a new range of local delicacy-inspired beverages.

For you


Ensuring the safety and health of both our guests and colleagues is always our utmost priority. Our colleagues adhere to the comprehensive processes and standards of the Group’s “We Care” Program, which is audited by an international third party assessor.

Mandarin Oriental, Kuala Lumpur is dedicated to strengthen our ethical sourcing commitment by switching our paper product purchase to credible certified and recycled material. The hotel is part of the Forest Forward program – a WWF performance-based programme that engages diverse organizations and groups to improve forest management and responsible trade worldwide, as well as working to enable innovative approaches to conserve and enhance the benefits of biodiversity-rich, productive forests and healthy forest landscapes for people. Through Forests Forward, participants commit to implement and invest in sustainable practices on the ground, to improve their supply chain sourcing, and to help ensure that the world’s forests continue to provide critical ecosystem services while meeting the growing demands of humanity. For more information, please visit https://forestsforward.panda.org/.