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Our Company

Senior Management

James Riley

Group Chief Executive  

James Riley was appointed Group Chief Executive of Mandarin Oriental Hotel Group in April 2016, and is based in Hong Kong. He has been with the Jardine Matheson Group, of which Mandarin Oriental is a part, since 1993. During his career with Jardine Matheson, James served as Finance Director of Jardine Cycle & Carriage and Jardine Pacific and as Managing Director of Jardine Pacific before being appointed Jardine Matheson's Group Finance Director in 2005. Prior to joining Jardine Matheson, James qualified as a Chartered Accountant with Price Waterhouse in London and then spent seven years as an investment banker with Kleinwort Benson. From 2012 to 2016, James was a non-executive Director of the Hongkong and Shanghai Banking Corporation and Chairman of its Audit Committee. He is also the Chairman of The Royal Geographical Society in Hong Kong.

Craig Beattie

Chief Financial Officer  

Craig Beattie was appointed Chief Financial Officer of Mandarin Oriental Hotel Group in November 2018. A Chartered Accountant, he joined the Jardine Matheson Group, of which Mandarin Oriental is a part, in 2006 from Ernst & Young’s Corporate Finance practice in the UK. Craig has held a variety of senior finance roles in Jardine Matheson’s real estate, hospitality and automotive businesses. His most recent position was as Group Treasurer for Jardine Matheson. From 2010 to 2013, he was the Director of Corporate Finance at Mandarin Oriental. He is based at the Group’s Hong Kong office.

Kieren Barry

Group Counsel  

Kieren Barry is Group Counsel and is responsible for overseeing all aspects of the Group’s legal services worldwide. He joined Mandarin Oriental in 2006 and is based at the Group’s Hong Kong office. Prior to joining Mandarin Oriental, Kieren worked in private practice as a litigator then commercial property lawyer, moving in-house as Senior Legal Counsel for all Intercontinental, Crowne Plaza and Holiday Inn hotels in Asia Pacific, and later as General Counsel for an international sports and leisure group in Switzerland. Kieren holds degrees in Classics and Law from Auckland University, and is admitted to the High Court of New Zealand as a Barrister and Solicitor.

Paul Clark

Chief Human Resources Officer  

Paul Clark, is Chief Human Resources Officer, responsible for establishing, implementing and evaluating global HR strategies, policies, systems and programmes for the Group. He joined Mandarin Oriental in 2006 and is based at the Group’s Hong Kong office. Paul has over 30 years’ experience in the hospitality industry. Prior to joining Mandarin Oriental, he held the position of Vice President, Human Resources for The Ascott Group based in Singapore. From 1980 – 2003, he held numerous positions with InterContinental Hotels Group in Europe and Asia-Pacific. His final position there was as Regional Director of Human Resources, Australia, New Zealand, South Pacific.

Joanna Flint


Joanna Flint is Chief Commercial Officer, overseeing the development and execution of the Group’s commercial strategy and responsible for all aspects of the Group’s customer experience. Prior to joining Mandarin Oriental, Joanna spent 12 years at Google in Asia Pacific general management and sales leadership roles. Preceding this, she was Principal Consultant at Ogilvy Asia Pacific and spent a further decade in global eCommerce, CRM and customer service transformation programmes for Singapore Airlines and British Airways. Joanna sits on the Board of Singapore Tourism, is an active member of the Young Presidents Organisation (YPO), and is a mentor to early stage start-ups. She holds a Joint Honours degree in Politics and Philosophy from the University of Manchester, and an MSc in Major Programme Management from the University of Oxford.

Amanda Hyndman


Amanda Hyndman joined Mandarin Oriental in 2007 and is Group Director of Quality & Rooms, overseeing all aspects of the Group’s operational service standards as well as Rooms Division, including Front Office, Housekeeping and Guest Services. Amanda is based in London and also holds the position of General Manager for Mandarin Oriental Hyde Park, London and Area Vice President, Operations overseeing the Mayfair, Munich, Prague and Luzern hotels. Prior to this, she held leadership positions at Mandarin Oriental properties in Hong Kong, Washington D.C. and Bangkok. Her career spans 30 years in the industry, having previously held various management roles with luxury hotel brands across the globe. A British national, she holds a BA (Hons) in Hotel Management from the University of Strathclyde and is currently a trustee of both Springboard and Hospitality Action UK.

Jill Kluge

Chief Marketing Officer  

Jill Kluge is Chief Marketing Officer responsible for overseeing the Group’s sales and marketing strategies on a global basis. She joined Mandarin Oriental in 1991 in Hong Kong as Group Public Relations Manager and was promoted to Director of Brand Communications in 2000, before taking on her current role in January 2019. Prior to joining the Group, she held various management roles in several international hotel brands in the UK and Asia, focusing on Human Resources, Sales and Brand Marketing. Jill holds a BA in History from the University of Wales, Cardiff.

Alexander Li

Group Strategy Director

Alexander Li was appointed Group Strategy Director of Mandarin Oriental Hotel Group in July 2020, having first joined as Director of Corporate Finance in 2018. He is responsible for formulating, evolving and communicating the Group’s long-term strategic direction, in particular areas related to data, technology investments, innovation and cultural change. He also leads the Group’s expansion into new business areas. Prior to joining Mandarin Oriental, Alex worked in a variety of strategic and operational roles at multinationals, including Jardine Matheson Limited, having spent the early part of his career in investment banking at Citi and Centerview Partners. Alex holds a Bachelor of Arts in Law from the University of Cambridge and an MBA from Columbia Business School, London Business School and the University of Hong Kong.

Christoph Mares

Chief Operating Officer  

Christoph Mares is Chief Operating Officer, responsible for global hotel operations as well as overseeing the operational functions of Food and Beverage, Rooms and Quality and Spa and Wellness. Christoph has over 25 years’ experience in luxury hotel management around the world. He first joined Mandarin Oriental in 2000, and held senior management positions in the London, Paris and Munich hotels. In 2008, he joined Emaar Hospitality Group LLC as Chief Operating Officer. He returned to Mandarin Oriental in 2009 as Executive Vice President, Operations Director, EMEA and India and was promoted to Chief Operating Officer in 2018. Christoph is based at the Group’s Hong Kong corporate office.

Vincent Marot

Group Director of Technical Services

Vincent Marot is Group Director of Technical Services responsible for all aspects of technical services for hotels under operation and development. Vincent joined Mandarin Oriental in 1996 and has held a variety of senior management positions at Mandarin Oriental hotels. He was appointed Regional Director of Technical Services, EMEA based in France in 2008 and was promoted to his current role in 2012. He is now based at the Group’s Hong Kong office. Vincent has over 25 years of experience in hotels and resorts’ technical services. Prior to joining Mandarin Oriental, he spent six years with Club Med as a Director of Engineering, and four years as Chief Engineer and Property Manager for high-rise condominiums in the United States. Vincent holds a Diploma in Mechanical Engineering and a Graduate Certificate in Business Management from the Royal Melbourne Institute of Technology University.

Paul Massot

Chief Development Officer  

Paul Massot is Chief Development Officer responsible for advancing Mandarin Oriental’s luxury hotel and residential projects to support the company’s growth objectives and ensure the company is well represented in the world’s most important and desirable destinations. Paul joined the Group’s flagship, Mandarin Oriental, Hong Kong in 1990, before moving to the corporate office in Hong Kong as Vice President of Sales & Marketing for Asia Pacific. In 2001, he joined the Group’s corporate office in London as Senior Vice President of Sales Worldwide, before taking over responsibility for hotel development in EMEA in 2006 and adding the Americas region to his area of responsibility in 2016. Paul has more than 25 years’ experience in hospitality, having previously worked in Europe, South Africa and the USA with Trust House Forte Hotels and Southern Sun Hotels. He holds a degree in Hotel Management from the University of West London and an MBA from RMIT (University of Victoria, Australia). Paul remains based at the Group’s London corporate office.

Jeremy McCarthy

Group Director of Spa & Wellness

Jeremy McCarthy is Group Director of Spa & Wellness responsible for leading and managing the global activities of Mandarin Oriental’s internationally acclaimed luxury spa division. He is a respected spa professional with over twenty years of luxury hotel and leisure services experience. He joined the company in 2014 and is based at the Group’s Hong Kong office. Prior to joining Mandarin Oriental, Jeremy was Director, Spa Development and Operations of Starwood Hotels and Resorts where he was responsible for expanding the company’s portfolio of spa brands. From 1989 to 2006, Jeremy held a number of senior management roles with Four Seasons hotels. A US citizen, Jeremy has served on the board of ISPA, and participates in other spa organizations such as Wellness Tourism Worldwide, The Global Wellness Summit and The Hotel & Spa Forum. He holds a BA in Psychology from the University of California and a Master of Applied Positive Psychology from the University of Pennsylvania.

Monika Nerger

Chief Information Officer

Monika Nerger is Chief Information Officer overseeing all aspects of the Group’s global technology. She joined Mandarin Oriental in 2006 as Vice President of Technology, the Americas, and was promoted to her current role in 2011. She is based in the Group’s Hong Kong and San Francisco offices. Prior to joining Mandarin Oriental, Monika worked internationally with Pan Pacific Hotels, KPMG Consulting, and Royal Caribbean Cruise Lines. She holds a Master’s Degree in Business from the University of Miami as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma. She is currently a Board member of HTNG (Hotel Technology Next Generation).

David Nicholls

Group Director of Food and Beverage

David Nicholls is Group Director of Food and Beverage, responsible for Mandarin Oriental’s food and beverage interests on a global basis. He joined Mandarin Oriental, Hyde Park in November 1996 as Director of Food and Beverage and Executive Chef, and was promoted to his current position in 2007. He is based at the Group’s London office. David has over 30 years of relevant experience, and under his tenure some of the world’s most distinguished culinary talent has joined Mandarin Oriental, including Heston Blumenthal, Gaston Acurio, Quique Dacosta and Thierry Marx. Prior to joining Mandarin Oriental, he worked as a chef at Buckingham Palace, and was the youngest chef in the United Kingdom to be awarded a Michelin star.