trees in Tokyo



Naturally Better

One of our guiding principles at Mandarin Oriental is ‘Acting with responsibility’, which we strive to achieve through our Naturally Better plan. We’re on a journey to make things Naturally Better for the planet, for communities, and for you. As well as embracing and putting into practice our global sustainability initiatives, such as eliminating single-use plastic by March 2021, here at Mandarin Oriental, Tokyo we also have our own local initiatives to make sure we play our part in making your stay more sustainable

For the planet


Mandarin Oriental Hotel Group is committed to contributing towards a more sustainable future; and here in Tokyo, we are dedicated to eliminating single-use plastic throughout the hotel.

Please enjoy complimentary premium water “Nordaq”, a Swedish-designed technology to create purified premium quality drinking water that’s quality at its best. We produce and bottle “Nordaq” Premium Water onsite.

For your relaxation time, we have introduced the award-winning spa brand from Barcelona, Spain “Natura Bissé”. This “Rosemary and White Tea” range includes a Repairing Shampoo, Smooth Conditioner, Hydrating Bath Foam and Detox Body Balm in dispensers and aluminum tubes, which are 100% recyclable.

The hotel’s cooperation with 'Clean the World' since 2016 has benefited 11,700 people globally with either hygiene kits or sanitary necessities.

For communities


Mandarin Oriental, Tokyo organises an annual community clean-up with a group of volunteers from the hotel, and visits sites such as at the nearby Nihonbashi Bridge, as well as a monthly garbage pickup on the streets and rivers in the city. The hotel also partners with local orphanages to bring children to enjoy various experiences at the hotel such as a work experiences and festive dining. English-speaking colleagues from Mandarin Oriental, Tokyo annually visit an elementary school in the neighbourhood for an English language exchange activity with students. We share cultural experiences about Japan and other countries to provide students with a better international understanding.


For you


Fans of M.O. members can select their sustainability preferences in their member profile, and guests can easily indicate via an in-room green card, if they wish to reuse their towels and refresh their bed linens less frequently during their stay. By revamping its green card system, Mandarin Oriental, Tokyo has seen an increase in the number of guests opting to support the team’s joint sustainability efforts.

Relaxation of the highest order takes centre stage at The Spa, a serene enclave on the 37th floor, with spectacular heat and water facilities. We believe that a healthy body helps an agile mind. In addition to our state-of-the-art fitness centre, we offer personal training, Pilates sessions and a series of Wellness Programmes as well as Yoga.