The Spa

Terms & Conditions

Advance Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy
Please allow 12-hour notice of cancellation to avoid extra charges. Cancellation within 12 hours or a no show will incur a 100% charge. A credit card number is required at the time of booking.

Gift Certificates
An ideal gift for spa enthusiasts, gift certificates are available at the spa at Mandarin Oriental, Kuala Lumpur.

Spa Boutique
To continue your spa regiment at home, all spa products used in the treatments and services are available next to spa reception.

Spa Etiquette
Our spa environment is one of tranquillity and relaxation. Please respect all spa guests’ right to privacy and serenity. We also ask that you always turn off all mobile devices. Cameras are strictly not permitted.

Spa Arrival
We recommend that you check in at spa reception at least 45 minutes prior to your first scheduled appointment if you wish to use the heat and water experiences. If you do not wish to use them, please check in 15 minutes prior to your appointment. This allows us to have a brief discussion about your treatment expectations and gives you ample time to change and relax into the treatments that await you. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement for spa access is 16.

Health Conditions
Please advise us of any health conditions, allergies or injuries which could affect your service when making a spa reservation. Please consult your doctor before using heat and water equipment if you are under medical supervision, medication therapy and post-operation. Use of heat and water is not recommended for pregnant ladies.

Pregnancy
We have specially designed treatments for mothers to be. Please allow spa concierge to guide you in selecting which treatments are most suitable for you during this special time.

Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilised and sanitised after every service and treatment.

Loss or Damage
We regret to inform that we cannot be held responsible for any loss or damage of personal articles. Please keep all valuables in your guest room or in the safe deposit box at spa reception during your visit. For the protection of your clothing, we also ask that you wear the robe provided.

Accidents or Injuries
The Spa at Mandarin Oriental, Kuala Lumpur shall not be liable for any accident or injury suffered by guests or members.

Restrictions on the Use of Facilities
The use of alcohol and tobacco on spa premises is strictly prohibited.

Refund and Exchange Policy
Unopened retail products can be exchanged within seven (7) days of purchase, if presented with the original receipt. No cash or credit card refunds will be accepted.