Our Company

Mission & Guiding Principles

Our mission is to completely delight and satisfy our guests. We are committed to continual improvement, to making a difference every day and to being the best.

 

Underpining everything we do on a daily basis

Our Guiding Principles

Guiding Principle
Delighting our guests

We are committed to exceeding guest expectations by surprising them with our ability to anticipate and fulfill their wishes.

Guiding Principle
Delighting our colleagues

We value each colleague and provide a caring, motivating and rewarding environment for all. We bring out the best in our people through effective training and personal development, enabling a fulfilling career with the Group.

Guiding Principle
Becoming the best

We intend to be an innovative leader in the luxury hospitality industry. We will continually improve our service delivery, as well as the quality of our products and facilities, ensuring we appeal to the multi-generational audience.

Guiding Principle
Working together

We emphasize the importance of teamwork and treat each other with mutual respect and trust. By working together cooperatively, we all contribute to the Group's success.

Guiding Principle
Acting with responsibility

We maintain integrity, fairness and honesty in all our internal and external relationships. We support initiatives that improve the environment and are responsible members of our communities.