Our Company


Mandarin Oriental is committed to contributing to the communities in which we operate and responsibly managing our environmental impacts and social commitments.

Acting with Responsibility

Sustainability values are deeply ingrained in Mandarin Oriental’s heritage; one of our key guiding principles is “Acting with Responsibility”. For more than 50 years Mandarin Oriental has been recognised as a leader in luxury hospitality. The Group is dedicated to delivering service excellence and to operating its hotels and residences in a responsible and sustainable way.

Our environmental and community efforts are designed to make a positive difference in the world, in order to ensure a future that offers the same opportunity for fulfilment that we enjoy today. We invite you to learn more about our activities by downloading our latest Sustainability Report.

“We are dedicated to delivering service excellence and to operating our hotels and residences in a responsible and sustainable way.”

Doing more for a sustainable future

Sustainability Progress

The UN Sustainable Development Goals serve as an important reference point for the Group as we execute our sustainability policy and programmes, and our recent reports show the progress that has been made towards our environmental goals.

In 2018 we began to prioritise specific goals to further reduce energy, water, waste, and carbon emissions in each of the markets in which we operate and our report highlights our progression. We also created an executive advisory panel for sustainability to act upon these and other key issues, which include devising a programme for responsible procurement, and our pledge to eliminate all single-use plastic across our entire portfolio of hotels by the end of March 2021. We understand this is not an easy journey, and we aim to be transparent about the challenges we face.

All of our sustainability initiatives and innovations are supported by the dedication and hard work of Mandarin Oriental’s 12,500 colleagues who continue to identify impactful ways to respond to local community and environmental needs.

2018 Sustainability Report