You may check in to Spa and Wellness 45 minutes prior to your scheduled appointment. This allows time to complete the health questionnaire and have a brief discussion with you about your treatment expectations. Please understand that late arrivals will not receive an extension of scheduled treatments.
Cancellation Policy
Please provide at least 12 hours' notice if you need to reschedule or cancel your appointment. Cancellations made within 12 hours or no-shows will incur a 100% cancellation charge.
Digital Disconnection
To maintain a peaceful sanctuary of serenity and respect every guest's privacy, we kindly request that mobile phones and electronics be switched off and secured in lockers.
Spa Arrival & Hydrothermal Access
We recommend checking in at Spa Reception 45 minutes prior to your booking. This allows time to complete your consultation and enjoy our Turkish Hammam, sauna, and vitality pools.
Facility Access Minimums
Guests booking any spa treatment of 90 minutes or longer receive complimentary access to our heat and water oasis prior to their therapy. Non-resident visits require advance booking.
Age Requirement
The minimum age requirement for access to The Spa facilities, hydrothermal area, and fitness centre is 16 years of age.
Advanced Bookings
Advance reservations are highly recommended to ensure your preferred treatment time and specialist are secured. Hotel guests may contact extension 0011 from room phones.
Health Conditions & Pregnancy
Please inform our Spa Concierge of any medical conditions, injuries, or allergies when booking. Specialized restorative rituals are available for expectant mothers in their 2nd and 3rd trimesters.
Service Charge
All treatment prices are subject to a 10% service charge. Weekday rates apply Monday to Thursday, while weekend rates apply Friday to Sunday and on Public Holidays.
Refund Policy
Unopened retail products may be exchanged within ten days of purchase upon presentation of the original receipt. No cash or credit card refunds will be processed.
Homecare & Boutique
Extend your holistic wellness ritual at home with our curated skincare collections and lifestyle items, available for purchase at the Spa Boutique.
Gift Cards
Mandarin Oriental Gift Cards offer an unforgettable wellness escape and can be purchased online at mandarinoriental.com/en/shop or directly at the Spa Concierge.
Loss or Damage
We regret that we cannot be responsible for any loss of or damage to personal belongings. Please keep all valuables secured in your locker during your visit. For the protection of your clothing, we recommend wearing the robe provided.
Accidents or Injuries
The Spa and Wellness at Mandarin Oriental The Landmark shall not be liable for any accident or injury suffered by any member or guest.