COVID-19 Information

At Mandarin Oriental, the comfort, health and safety of our guests and employees is always our primary concern, and in these uncertain times, we would like to reassure you that we have extremely high standards of health and safety in place at our hotels around the world.

We also want to assure you that we understand the need for flexibility in planning travel during this time and want our guests to feel confident when booking.

We will now waive our fees if you wish to change or cancel any individual advance purchase or guaranteed booking for stays until 30 April 2020, up to 24 hours prior to arrival. Changes of dates, however, will be subject to availability and any rate differences. As always, individual future bookings that do not have an advance purchase or special event rate policy can be cancelled up to 24 hours before arrival, without any charge, with the exception of designated suite and villa bookings. Any Special Event cancellations will be evaluated on a case by case basis by the relevant hotel. For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations.

If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments.

We continue to monitor the evolving situation of COVID-19 closely and are following the direction of the World Health Organization and relevant local health and government authorities. We recognise that these are challenging times and whenever you are ready to travel, our colleagues look forward to welcoming you.