Lucerne

Terms & Conditions

Cancellation Policy
Please allow 24 hours notice of cancellation to avoid charges. Cancellations within 12 hours will incur a 100% charge. Kindly note late arrivals will not receive an extensions of the scheduled treatment time. A credit card is required at the time of booking.

Digital Disconnection
Our spa environment is one of tranquility and we would appreciate it if you turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Age Requirement
The minimum age requirement for access to the spa and fitness centre is 18. For information on children’s fitness and spa services please contact moluzern@biologique-skincare.com.

Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. Please provide with a valid credit card information and your contact details to secure the reservation.

Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique.

Gift Cards
Our gift cards are an ideal gift and are available online at https://www.mandarinoriental.com/en/shop.