The Spa

Terms & Conditions

Cancellation Policy
Please allow 24 hours’ notice of cancellation to avoid charges. Cancellations within 24 hours will incur 100% charge. A credit card number is required at the time of booking.

Digital Disconnection
Our spa environment is one of tranquility and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.

Minimum Booking Times and Spa Facility Access
Enjoy access to our Spa facilities when booking a minimum of 1 hour and 30 minutes treatment from Monday to Thursday, or 2 hours from Friday to Sunday. For bookings of two hours or more, receive complimentary access to our 17-metre swimming pool.

Age Requirement
The minimum age requirement for access to the spa and fitness centre is 18. For information on children’s fitness and spa services please contact spa molon-spa@mohg.com.

Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. Please provide The Spa Concierge with valid credit card information and contact details to secure the reservation.

Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.

Gift Cards
Our gift cards are an ideal gift and are available online at https://giftcards.mandarinoriental.com/